Cecilio Almonte
New York,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
07.2023 - Current
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Used excellent customer service skills in addressing passengers' needs.
Flight Attendant
JetBlue Airlines
04.2022 - 07.2023
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers in boarding and deplaning aircraft.
Client Advocacy Team Lead
Morgan & Morgan Law Firm
04.2020 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Quality Assurance Manager
Westgate Resorts Orlando
01.2015 - 04.2020
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Monitored staff organization and suggested improvements to daily functionality.
- Reported call flows to managers and production supervisors.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Train and hire new team members under the Quality Assurance department.
Education
Bachelor of Arts - Political Science
University of Central Florida
Orlando, FL12-2019
Skills
- Flight safety
- Passenger safety management
- Crew coordination
- Multitasking and organization
- Conflict mediation
- Time management
- Clear communication
- Schedule management
- Issue resolution
- Interpersonal communications
- Report generation
- Guest services
- QA documentation
- Audit reporting
- Work assignment delegation
- Production monitoring
- Human resources management
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant
Delta Air Lines, Inc
07.2023 - Current
Flight Attendant
JetBlue Airlines
04.2022 - 07.2023
Client Advocacy Team Lead
Morgan & Morgan Law Firm
04.2020 - 04.2022
Quality Assurance Manager
Westgate Resorts Orlando
01.2015 - 04.2020
Bachelor of Arts - Political Science
University of Central Florida
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