Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Cristhian Herrera

Port Saint Lucie,FL

Summary

Safety professional with strong international travel expertise, adept in delivering exceptional customer service and ensuring passenger safety. Proven track record in team collaboration, adaptability, and effective communication. Skilled in managing in-flight services, multilingual communication, and addressing diverse passenger needs with calm demeanor. Renowned for reliability and results-driven approach in dynamic environments.


Experienced with in-flight service, safety protocols, and passenger assistance. Utilizing effective communication and problem-solving skills to enhance passenger experiences. Track record of maintaining high safety standards and providing exceptional service.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Flight Attendant

Spirit Airlines
04.2018 - Current
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.

General Manager Trainee

McDonald's
  • Responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness
  • Working with my leaders to set the restaurant's goals and to create a plan to achieve the goals
  • To meet restaurant goals I lead a team of Department Managers that has specific responsibilities in the restaurant
  • Helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments
  • By improving the Departments, the restaurant improves!
  • Responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling
  • Other duties as inventory, back cash, in charge of the cash flow, change availability, in charge of the safe an deposits; as well as training, coaching, guiding and making sure all sanitary guidelines, regulations, rules, procedures and restaurant policies

Manager

Ache Bar & Restaurant
08.2008 - 12.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.

Collections & Credit Analyst

Connect International LLC
12.2015 - 12.2016
  • Debt collector, Credit reporting specialist

ACS - Customer Service Representative

Delta Airlines
04.2009 - 09.2010
  • Customer Service Agent serving as a Gate Agent help our customers with routing, trip planning and gate boarding
  • Used computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process
  • Operated jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
  • Practiced safety-conscious behaviors in all operational processes and procedures
  • All customer service agents were required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information
  • Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport
  • This position requires standing for long periods of time
  • Assisted customers with a warm and professional attitude
  • Processed exchanges, refunds and customer transactions
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Handled emails, inbound calls, and outbound calls
  • Booked appointments
  • Managed customer accounts
  • Assisted with technical support duties
  • Monitored claims and physician-related services
  • Performed data entry for customer information
  • Operated the cash drawer

Education

Thecnical / Associate of Bussiness Administration -

Universidad Politecnica de Nicaragua

Alliance Francaise De Managua
Managua, Nicaragua

Portuguese -

Embassy of Brazil in Nicaragua
Managua, Nicaragua

Skills

  • Reliability and punctuality
  • Interpersonal communications
  • Verbal and written communication
  • Hospitality service expertise
  • Adaptability
  • Professionalism
  • In-flight foodservice
  • Passenger service
  • Flight safety
  • Multitasking Abilities
  • Company culture and values
  • Passenger safety management
  • Aviation regulations
  • Passenger support
  • Passenger guidance
  • Pre-Flight Inspections
  • Safety demonstration
  • Administrative tasks
  • Company policy adherence
  • Preflight briefings
  • Emergency Response
  • Conflict Resolution
  • Problem-solving abilities
  • Crisis Management
  • Problem-solving aptitude
  • Stress Management
  • Detail orientation
  • First Aid Training
  • Administer first aid
  • Medical intervention
  • Adult AED and CPR
  • Boarding coordination
  • Deplaning oversight

Certification

  • UNITED STATES OF AMERICA, Department of Transportation - FAA Federal Aviation Administration, XII RATINGS, XIII LIMITATIONS. 04/ 27/ 2018, Present.
  • Certificate Number: 4114110


  • A319, A320, A321, A321NEO Certification.
  • First Aid Certification
  • AED Certification
  • CPR Certification

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Portuguese
Elementary

Personal Information

Authorized To Work: US Citizen

Timeline

Flight Attendant

Spirit Airlines
04.2018 - Current

Collections & Credit Analyst

Connect International LLC
12.2015 - 12.2016

ACS - Customer Service Representative

Delta Airlines
04.2009 - 09.2010

Manager

Ache Bar & Restaurant
08.2008 - 12.2016

General Manager Trainee

McDonald's

Thecnical / Associate of Bussiness Administration -

Universidad Politecnica de Nicaragua

Alliance Francaise De Managua

Portuguese -

Embassy of Brazil in Nicaragua

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Cristhian Herrera