Cecily Mask
Cherokee Village,AR
Summary
Experienced, goal-oriented manager with 8 years of leadership, decision making, cash handling, customer service, and problem solving skills. Honest, hardworking, organized and detail oriented. Adept at overseeing teams, developing strategies, and creating positive work environments. I am actively seeking a position that provides opportunities for growth and career advancement.
Overview
9
9
years of professional experience
Work History
Front End Team Lead/Manager
Walmart
Ash Flat, Arkansas
12.2025 - 01.2026
- Maintained cleanliness and organization of front-end area for safety compliance.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Performed cash handling duties such as deposits, payments, returns and refunds.
- Managed daily operations including opening and closing procedures, cash handling, restocking inventory.
- Adhered to established policies regarding cash handling procedures.
- Adhered to company policies and procedures regarding cash handling, refunds and exchanges, store security.
- Participated in regular audits to maintain financial integrity and security.
Team lead/supervisor/Trainer
Walmart
Thayer, MO
08.2017 - 01.2025
- Supervised daily operations and ensured compliance with company policies.
- Trained new team members on procedures and safety protocols.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Resolved customer issues promptly to maintain a positive shopping experience.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Collaborated with management team to implement new work procedures or policies.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels to optimize stock availability and reduce waste.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Performed cash handling duties such as deposits, payments, returns and refunds.
- Ensured compliance with store policies and procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Deli clerk
Harps Grocery Store
Thayer, Missouri
05.2017 - 03.2018
- Managed deli counter operations, ensuring product freshness and quality.
- Prepared and sliced various meats, cheeses, and specialty items for customers.
- Assisted customers with product selection and provided personalized service.
- Maintained cleanliness and organization of deli display cases and work areas.
- Processed customer orders quickly while adhering to food safety guidelines.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Handled cash, credit, and debit payments using point-of-sale systems.
- Managed multiple tasks simultaneously while providing friendly customer service.
Education
Mammoth Spring High School
Mammoth Spring, ARSkills
- Cash handling
- Customer service
- Inventory management
- Operations management
- Attention to detail
- Microsoft Excel
- Adaptability and flexibility
- Multitasking and prioritizing
- Financial reporting
- Transaction processing
- Data entry
- Problem solving
- Effective communication
- Time management
- Team building
- Goal oriented
- Processes and procedures
- Decision-making
- Documentation and reporting
Timeline
Front End Team Lead/Manager
Walmart
12.2025 - 01.2026
Team lead/supervisor/Trainer
Walmart
08.2017 - 01.2025
Deli clerk
Harps Grocery Store
05.2017 - 03.2018
Mammoth Spring High School