Cecily Potter
Olympia Family Restaurant
Green Bay,WI
14
years of professional experience
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Olympia Family Restaurant. Proven ability to enhance guest satisfaction through effective multitasking and upselling techniques, resulting in increased sales. Committed to maintaining cleanliness standards and fostering positive guest interactions in high-volume dining environments.
Work History
Server
5 Months- Delivered attentive table service, accurately took orders, and ensured timely food and beverage delivery.
- Explained menu items, specials, and ingredient details to support informed guest selections.
- Coordinated with kitchen and host staff to maintain smooth dining room flow and service pace.
- Processed guest payments accurately using point-of-sale system and balanced checks at closing.
- Refilled beverages, cleared tables, and reset dining areas to prepare for next guests.
- Resolved guest concerns professionally, maintaining positive dining experience and service standards.
- Supported opening and closing duties, including restocking service stations and organizing supplies.
- Followed food safety, sanitation, and cleanliness procedures throughout front-of-house operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Banquet Server
1 Month- Set banquet tables, place settings, and service stations for events and private functions.
- Served plated meals and beverages promptly while following banquet service standards.
- Coordinated with kitchen and event staff to deliver timely food and drink service.
- Reset dining areas efficiently between courses and after event completion.
- Monitored guest needs and responded quickly to requests throughout service periods.
- Maintained cleanliness of service areas, equipment, and banquet spaces during events.
- Assisted with buffet setup, replenishment, and breakdown for banquets and receptions.
- Supported smooth event execution by following floor plans, service instructions, and timing cues.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
- Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
- Supported successful execution of themed events, customizing service approach to match event style.
- Bolstered team morale and efficiency by assisting in training new banquet servers, sharing best practices and tips.
Server, Banquet Server
4 Years 6 Months- Greeted guests promptly and presented menu options with clear recommendations.
- Took accurate food and beverage orders using point-of-sale system.
- Delivered meals and beverages efficiently while monitoring table satisfaction.
- Coordinated with kitchen staff to ensure timely order preparation and service.
- Refilled drinks, cleared tables, and maintained organized dining areas.
- Handled guest requests professionally and resolved service issues with care.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Crew Leader
1 Year 10 Months- Supervised crew shifts and maintained smooth service flow during peak periods
- Trained new team members on food prep, sanitation, and guest service standards
- Coordinated station assignments to balance workload and reduce order delays
- Monitored quality checks for ingredients, portioning, and presentation consistency
Blue Collar
2 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Line Worker
1 Year 6 MonthsServer
7 Years 10 Months- Greeted guests promptly and presented menus with attentive, courteous service.
- Took accurate food and beverage orders, ensuring special requests reached kitchen correctly.
- Delivered meals and drinks efficiently while maintaining strong table awareness.
- Processed payments accurately using point-of-sale systems and handled cash transactions.
- Coordinated with kitchen and bar staff to support smooth service flow.
- Resolved guest concerns professionally, maintaining positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed sanitation, food safety, and service standards to support consistent operations.
- Maintained clean, organized service stations and dining areas throughout shift.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Housekeeping Cleaner
4 Years 1 Month- Cleaned guest rooms, bathrooms, and public areas to maintain hotel cleanliness standards
- Replenished linens, towels, and guest amenities while following room-ready procedures
- Sanitized high-touch surfaces and equipment to support guest safety and hygiene
- Changed bed linens and made beds according to room presentation guidelines
Sandwich Artist
2 Years 8 MonthsLine Worker
4 Years 5 Months- Operated line equipment to support efficient packaging and finishing workflows.
- Inspected printed materials for defects, ensuring consistent quality standards.
- Loaded materials onto production lines and maintained steady workflow.
- Packed, stacked, and palletized finished products for shipment preparation.
- Followed work orders and production instructions to meet daily requirements.
- Monitored line output and reported equipment or quality issues promptly.
- Maintained clean, organized work area aligned with safety procedures.
- Assisted team members with material handling and production support tasks.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled and installed products on production lines according to established guidelines.
- Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Played an integral role in achieving production targets by consistently meeting individual goals while supporting team efforts.
- Ensured seamless transitions between shifts by effectively communicating progress updates with incoming colleagues.
- Supported cross-functional teams during peak periods or staff shortages to maintain optimal productivity levels.
- Kept detailed records of completed work orders, enabling accurate tracking of products throughout the manufacturing process.
- Maintained accurate inventory records, ensuring sufficient stock levels for continuous production flow without disruptions.
- Trained new employees on production line machinery for maximum output and safety.
- Assisted in onboarding new employees, providing thorough guidance on proper procedures and equipment usage.
- Streamlined power restoration processes, allowing for quicker response times during outages.
- Adapted to diverse weather conditions to ensure uninterrupted service delivery.
- Facilitated smoother project execution by maintaining clear communication between crew members.
- Coordinated with local authorities during extensive outages to streamline restoration efforts.
- Leveraged expertise in modern line working techniques to mentor junior team members, elevating overall team capabilities.
- Enhanced team efficiency by consistently completing cable installation projects ahead of schedule.
- Provided comprehensive training to new hires, enhancing team skill levels and performance.
- Collaborated with engineers to implement innovative solutions for complex wiring challenges.
- Implemented quality control checks that improved reliability of electrical services.
- Played key role in successful completion of several major infrastructure projects, meeting all regulatory standards.
- Conducted thorough inspections of electrical lines to prevent potential hazards, safeguarding community well-being.
- Achieved record-low error rates in cable installations through meticulous attention to detail.
- Ensured safety compliance during all operations, significantly reducing workplace incidents.
- Fostered culture of safety first, leading by example and conducting regular safety briefings.
- Assisted in developing emergency response strategies that minimized power disruption durations.
- Contributed to environmental sustainability by adhering to eco-friendly disposal practices for old lines and equipment.
- Optimized material usage, significantly cutting down waste and lowering project costs.
- Improved customer satisfaction with prompt and courteous service during maintenance visits.
- Reduced equipment downtime by performing regular maintenance and timely repairs.
- Enhanced public relations by addressing community concerns regarding line work promptly.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Performed general equipment maintenance and repair to minimize downtime.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Reviewed production schedules and streamlined processes.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Server, Dishwasher, Busser
4 Years- Greeted guests promptly, presented menu options, and answered questions about dishes and specials.
- Took accurate food and beverage orders, confirming modifications and dietary requests with kitchen staff.
- Delivered meals efficiently, monitored tables, and addressed guest needs throughout dining experience.
- Processed payments accurately using point-of-sale system, handled cash, card, and receipt transactions.
- Coordinated with kitchen and support staff to maintain smooth service flow during peak periods.
- Refilled beverages, cleared tables, and reset dining areas to support fast table turnover.
- Resolved guest concerns professionally, escalating issues when needed to maintain service quality.
- Maintained cleanliness and organization of service areas, following food safety and sanitation standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Streamlined order-taking process to minimize wait times for diners.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Offered product samples, answered questions and helped customers find items.
- Engaged in suggestive selling and other sales techniques.
- Processed payments for orders and provided customers with change.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room and bar areas for signs of overcrowding.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted wait staff with timely food delivery and guest requests.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Supported team-oriented environment, assisting colleagues during high-volume periods to maintain service standards.
- Assisted in inventory management, ensuring adequate supplies of cleaning materials and tableware were available.
- Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.
- Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Supported waitstaff in delivering prompt service, helping to manage customer queries and requests efficiently.
- Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
- Collaborated with kitchen team to expedite food orders, ensuring hot and fresh meals were served.
- Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
- Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
- Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
- Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
- Reduced wait times for seating, efficiently managing flow of guests during peak hours.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
- Enhanced operational efficiency, participating in weekly team meetings to discuss improvements in service procedures.
- Improved waste management practices by effectively sorting and disposing of trash and recycling materials.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Supported team members with additional tasks, promoting a positive work environment.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Assisted servers in providing efficient service for improved guest experiences.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Followed sanitation and cleanliness standards to support welcoming guest experience
- Communicated promptly with front-of-house staff to coordinate table clearing and setup
- Organized bus stations and dish areas to keep workflow efficient during busy shifts
- Maintained clean floors, booths, and service areas to support safe restaurant operations
- Assisted servers by delivering needed items and responding to dining room requests
- Refilled water, silverware, and condiments to maintain smooth guest service
- Cleared used dishes, glassware, and utensils from tables with consistent attention to detail
- Reset tables quickly to support steady guest turnover and dining room readiness
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Increased machine efficiency by scraping and pre-washing dishes.
- Monitored dishwashing machines for proper functioning.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Washed dishes and assisted in bussing tables.
- Increased kitchen efficiency, organizing clean dishes and utensils in accessible manner for culinary staff.
- Supported culture of hygiene and cleanliness, participating in regular kitchen cleaning and sanitation drives.
- Contributed to inventory management by reporting low supplies of cleaning agents and dishware to management.
- Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
- Minimized water usage and environmental impact with effective washing techniques, aligning with sustainability goals.
- Improved safety in kitchen by properly handling and storing cleaning chemicals and supplies.
- Facilitated smooth kitchen operations, promptly addressing any malfunctions with dishwashing equipment to prevent downtime.
- Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.
- Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
- Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
- Optimized cleaning processes, experimenting with different detergents and wash cycles to achieve superior cleanliness.
- Streamlined waste management procedures, effectively sorting and disposing of garbage and recycling materials.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
- Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
- Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
- Enhanced equipment longevity, performing routine checks and maintenance on dishwasher to ensure optimal performance.
- Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
- Reinforced health codes compliance, regularly cleaning and sanitizing dishwasher area and sinks.
- Supported kitchen staff by preparing work areas before rush hours, streamlining cooking and serving process.
- Maintained cleanliness and sanitation in kitchen, contributing to healthy working environment by rigorously following cleaning schedules.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Inspected dishwashing equipment and reported issues to supervisor.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed proper waste disposal practices and kept back-of-house areas orderly.
- Monitored sink areas and floors to reduce hazards and uphold cleanliness standards.
- Assisted kitchen staff by delivering clean equipment and supporting fast-paced operations.
- Maintained organized dish station by replenishing supplies and clearing dirty service ware.
- Removed food debris from plates, pans, and utensils before washing cycles.
- Sorted, stacked, and stored clean items for efficient kitchen access.
- Operated dishwashing equipment safely while following cleaning and food safety procedures.
- Cleaned dishes, glassware, and cookware to maintain sanitation and kitchen readiness.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Memory retention
Hospitality service expertise
Professional appearance
Food running
Menu memorization
Safe food handling
Cleanliness standards
High volume dining
Service prioritization
Team collaboration
Sales expertise
Sales techniques
Order accuracy
Supply restocking
Quality control
Food safety practices
Performance improvement
Table bussing
Suggestive selling
Guest relations management
Point of sale operation
Relationship management
Dining area maintenance
Allergy awareness
Order management
Beverage preparation
Inventory management
Tableside etiquette
Task prioritization
Food sales and promotion
Guest seating
Table setting
Item promotion
Table setting knowledge
Ordering procedures
Foreign language proficiency
Food station setup
Menu presentation
Daily specials memorization
Food and beverage pairings
Food delivery
Regulatory compliance
Order delivery practices
Bill computation
Banquet coordination
Front-of-house display creation
Food inspection
Food spoilage prevention
Multitasking and organization
Food safety
Shift management
Upselling techniques
Wine pairing
Table setting arrangements
POS operation
Table resetting
Hostess support
Food safety oversight
Buffet setup and takedown
Take-out service
Check payment processing
Point-of-sale system
Price memorization
Responsible beverage service
Dining customer service
Server training
Dietary restrictions knowledge
Point of sale (POS) system operations
Liquor
wine
and food service
Menu item recommendation
Team member support
Customer feedback management
Calm demeanor
Menu design
Effective customer upselling
Positive guest interactions
Dining crew workflow optimization
Dish preparation
Positive and professional
Special dietary requirements
Specials promotion
Team player
Reliable and responsible
Warm and friendly
Adaptable and flexible
Reliability
Multitasking
Multitasking Abilities
High energy and stamina
Team leadership
Problem-solving
Cool under pressure
Excellent communication
Accomplishments
I moved to green bay to get my life in order to promote my future and future to be at my best. I have many skills and so many talents that I have been afraid for years to show the world and now that I am 100 perfect confident in my self to show the world the real cecily that ive allways wanted to be and dreamed of. 😊
Affiliations
AA / NA
Additional Information
I am Spontaneous, courageous, love learning new skills , I am an open book, I am a jack of all trades.
Timeline
Server
Olympia Family Restaurant
05.2025 - 10.2025Read More
Banquet Server
Rookies Sports Pub
06.2024 - 07.2024Read More
Server, Dishwasher, Busser
Cozy Kitchen
10.2022 - 2025Read More
Crew Leader
Qdoba Eats
04.2020 - 02.2022Read More
Line Worker
Worzalla Publishing
05.2019 - 11.2020Read More
Blue Collar
Jesses Handyman Services LLC
01.2019 - 10.2021Read More
Server, Banquet Server
Park Ridge Cafe
06.2018 - 12.2022Read More
Sandwich Artist
Subway
05.2015 - 01.2018Read More
Housekeeping Cleaner
Holiday Inn and Suites
04.2015 - 05.2019Read More
Line Worker
RR Donnelley
03.2012 - 08.2016Read More
Server
South Point
01.2012 - 11.2019Read More
Charles F. Fernandez For Alternative Learning
High School Diploma
Read More