Cecily Sharp
Sugar Hill,GA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known Industry Leaders. Proven expertise in customer service and leader in Sales. Provide exceptional service and quality obtained from years of hands-on experience in travel industry.
Overview
27
27
years of professional experience
Work History
Personal Vacation Manager
Online Vacation Center
09.2021 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently throughout tenure.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Collected, handled and documented payments for travel services.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Account Executive
Growth Orbit (Avaya)
01.2021 - 08.2021
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Sr. Sales Consultant
Platinum Travel Services
06.2007 - 06.2019
- Personally, sold over $2 million a year in direct, bundled travel & tourism
- Developed large base of repeat clientele through various methods, including quick return phone calls and truthful responses to questions and listening to client needs
- Marketed the tourism packages for family, individuals and group travel tours maximizing guestrooms food and beverage revenue, exceeding quota by 128%
- Developed sales, print media, e-mail marketing and social media programs
- Cultivated client relationships to better understand their travel & tour needs acting as a client advocate while acting in the best interest of the company
- Analyzed sales data to present monthly and quarterly business reviews.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
- Sold Luxury cruises , tours and FIT trips.
Business Development Manager
Apple Leisure Group
03.2012 - 02.2016
- Helped to grow the AMEX call center account into over a $28M dollar account
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Participated in travel shows, trade shows, lunch and learns, plus hosted dinner events.
- Developed territory account business plans and marketing/promotional strategies for prioritized account base
- Provided on going training and updates to for the agents and offices. Along with quarterly sales contest.
Group Sales Manager
Royal Caribbean Cruise Lines
09.1996 - 08.2002
- Responsible for operating starting and growing the groups reservation call centers in Wichita KS
- Managed 40 reservation agents
- Responsible for staff selection, training, coaching and QA
- Facilitated and directed the training of the trainers for all reservation agents
- Participated in implementation of Celebrity Cruise Line into the RCCL reservation system
- Managed the start-up of group sales in Wichita KS growing department to 120 agent.
- Established goals and sale incentives for the agents and developed group promotions and handled group contracts
- Participated in developing and establishing process for group bookings.
Education
Bachelor of Science - Business Management
Georgia State University
Atlanta, GASkills
- High Volume Environments
- Exceptional Customer Service
- Attention to detail
- Analytical thinking
- Relationship building
- Problem-solving abilities
- Adaptability and flexibility
- Geography Knowledge
- Itinerary Planning
- Active Listening
- Travel Planning
- Tour Package Sales
Timeline
Personal Vacation Manager
Online Vacation Center
09.2021 - Current
Account Executive
Growth Orbit (Avaya)
01.2021 - 08.2021
Business Development Manager
Apple Leisure Group
03.2012 - 02.2016
Sr. Sales Consultant
Platinum Travel Services
06.2007 - 06.2019
Group Sales Manager
Royal Caribbean Cruise Lines
09.1996 - 08.2002
Bachelor of Science - Business Management
Georgia State University
Similar Profiles
Marlene BarcroftMarlene Barcroft
Title Clerk/Finance Assistant at Leos Vacation CenterTitle Clerk/Finance Assistant at Leos Vacation Center
Nathanial FinchNathanial Finch
Programs Associate at UCSB Family Vacation CenterPrograms Associate at UCSB Family Vacation Center
Caroline BowmanCaroline Bowman
Sales and Air Desk Manager at Travel Leaders Vacation CenterSales and Air Desk Manager at Travel Leaders Vacation Center