Cecilyn Bustamante Torres
Tucson,AZ
Summary
Administrative professional with healthcare and customer-facing office experience. Detail-oriented and dependable, with a strong ability to stay organized, manage competing priorities, and maintain accurate, confidential records. Professional communicator with experience supporting patients, providers, and staff. Bilingual in English and Spanish.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
ASC Front Desk / Surgical Chart Prep
Northwest Eye Specialists
Tucson, USA
09.2024 - Current
- Delivered front-desk support by admitting patients, verifying information, and ensuring accurate completion of pre-op requirements, enhancing patient experience.
- Coordinated communication between patients, surgeons, and staff to address needs, answer questions, and facilitate smooth daily operations.
- Prepared, verified, organized, and maintained surgical charts for YAG laser procedures, ensuring thorough documentation for review and compliance.
- Enter operative reports and other information into the EHR while maintaining HIPAA compliance and careful attention to detail.
Receptionist / Doctor Associate
Dr. Robert Wu’s Acupuncture Clinic
Tucson, USA
08.2022 - 09.2024
- Managed front-desk operations, scheduling appointments and coordinating patients to ensure smooth workflow and timely service.
- Maintained organized patient records and follow-up appointments, enhancing patient experience through attentive customer service.
- Prepared treatment rooms and assisted with daily office operations, ensuring a clean and professional environment for patient care.
Research Technician
UA NASA Space Grant Program
Tucson, USA
09.2019 - 07.2020
- Analyzed lunar magnetic field data from NASA and Japanese missions to support ongoing research efforts.
- Processed 400+ orbits daily and generated 50+ plots for research publications, ensuring data accuracy and enhancing organizational workflows.
- Conducted experiments in support of NASA Space Grant research projects.
- Assisted in data collection and analysis for various scientific studies.
- Maintained laboratory equipment and ensured compliance with safety protocols.
Private Tutor (Psychology & Astronomy)
Self-Employed
Tucson, USA
08.2018 - 12.2019
- Developed customized lesson plans and provided structured academic support, enhancing student comprehension and engagement.
- Developed personalized lesson plans for diverse learning styles and needs.
- Conducted one-on-one tutoring sessions in various subjects, enhancing student comprehension.
- Utilized educational resources and tools to support student learning and engagement.
Volunteer
Special Olympics Arizona
Tucson, USA
02.2013 - 05.2016
- Coordinated athletic training programs for individuals with intellectual disabilities, enhancing their physical fitness and social engagement.
- Assisted athletes during training sessions and competitions.
- Coordinated volunteer schedules for events and activities.
- Supported fundraising efforts through event planning and execution.
Education
Bachelor of Science - Biology
University of Arizona
Tucson, AZ 08.2017 - 01.2022
Hogan School of Real Estate -
Hogan School of Real Estate
Tucson, AZSkills
- EHR Systems
- Patient Documentation
- HIPAA Compliance
- Calendar management
- Document Preparation
- Microsoft Office
- Customer Service
- Organizational skills
- Attention to Detail
- Problem-Solving
- Communication skills
- Bilingual English/Spanish
Timeline
ASC Front Desk / Surgical Chart Prep
Northwest Eye Specialists
09.2024 - Current
Receptionist / Doctor Associate
Dr. Robert Wu’s Acupuncture Clinic
08.2022 - 09.2024
Research Technician
UA NASA Space Grant Program
09.2019 - 07.2020
Private Tutor (Psychology & Astronomy)
Self-Employed
08.2018 - 12.2019
Bachelor of Science - Biology
University of Arizona
08.2017 - 01.2022
Volunteer
Special Olympics Arizona
02.2013 - 05.2016
Hogan School of Real Estate -
Hogan School of Real Estate