- Hiking
- Pilates
- Gym Workouts
- Personal Development and Self-Improvement
Ceclia Head
Santa Clarita,CA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Jersey Mike's Subs
Santa Clarita, CA
08.2020 - Current
- Directed daily operations to ensure exceptional service quality and customer satisfaction.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Led training programs for staff, enhancing team performance and service efficiency.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created positive working environment for employees.
Customer Service
Yogurt Land
Santa Clarita, CA
08.2019 - 11.2019
- Responsible for inventory and cash register. Temporary filler.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Maintained excellent customer service with timely deliveries and professional communication.
Lifeguard
Six Flags Magic Mountain
06.2019 - 08.2019
- Responsible for general water safety
- Monitored pool area to ensure safety of all patrons and enforce facility rules.
- Responded swiftly to emergencies, providing first aid and CPR as necessary.
- Provided excellent customer service, addressing patron inquiries and concerns promptly.
- Monitored safety of guests in and around swimming pool.
Customer Service
Hollister Retail
10.2018 - 02.2019
- Responsible for cash register – 100% accurate
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
Education
Associate of Science - Nursing
College of The Canyons
Valencia, CA06.2028
Emergency Training Course - undefined
Pasadena City College
Pasadena, CA12.2019
High School - undefined
Saugus High School
05.2018
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Guest relations
- Schedule coordination
- Food preparation
- Sanitation standards
Interests
Timeline
General Manager
Jersey Mike's Subs
08.2020 - Current
Customer Service
Yogurt Land
08.2019 - 11.2019
Lifeguard
Six Flags Magic Mountain
06.2019 - 08.2019
Customer Service
Hollister Retail
10.2018 - 02.2019
Emergency Training Course - undefined
Pasadena City College
High School - undefined
Saugus High School
Associate of Science - Nursing
College of The Canyons