Cedah Friday
Riverview
Summary
Dynamic professional with a proven track record in emergency management at Orlando Health, adept at organization and personnel training. Successfully improved response times through effective collaboration with agencies and enhanced team performance as a Server Shift Leader at Macaroni Grill, fostering a positive work environment and addressing service challenges efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Macaroni Grill
03.2022 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Emergency Management
Orlando Health
12.2020 - 12.2024
- Provided expert consultation services to clients seeking guidance on various aspects of emergency management, including hazard mitigation and contingency planning.
- Coordinated efforts with local emergency management organizations during crisis situations, ensuring swift response times and coordinated efforts.
- Participated in ongoing training programs to stay current on best practices, policies, and procedures for effective emergency management.
- Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
- Collaborated with multiple agencies for streamlined emergency management, improving overall response times.
Education
Bachelor of Science - Emergency Management
University of Central Florida
Orlando, FL12-2022
Skills
- Organization
- Complaint handling
- Shift planning
- Personnel training
Certification
- Center for Domestic Purpose (CDP): Decontamination training
- ServSafe food & Alcohol
- Certificate in Technology
- Minor in Non-profit organizations
- National Incident Management System (NIMS) Professional Development Series
Timeline
Server Shift Leader
Macaroni Grill
03.2022 - Current
Emergency Management
Orlando Health
12.2020 - 12.2024
Bachelor of Science - Emergency Management
University of Central Florida
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