Cedric Dejournett
Loveland
Summary
Accomplished Associate Director of Support and Services at EAB, I led strategic initiatives that significantly enhanced growth and innovation. Expert in project management and team leadership, I drove team productivity and stakeholder engagement, achieving key performance indicators with a focus on cross-functional collaboration and problem-solving.
Overview
12
12
years of professional experience
Work History
Associate Director of Support and Services
EAB
07.2023 - Current
- Enhanced team productivity by implementing efficient operational strategies.
- Facilitated standup meetings with the product development team to identify and prioritize bugs and tasks, ensuring alignment with project goals.
- Led a team of 5-7 to consistently achieve key performance indicators.
- Collaborated with development, sales, and support teams to create product enhancements, increasing partner ROI.
Advanced Product Specialist
EAB
07.2020 - 07.2023
- Enhanced customer experience by providing detailed product knowledge and support.
- Delivered effective product demonstrations for clients annually.
- Resolved product issues for customers, enhancing satisfaction.
- Developed training materials for new product lines to ensure successful launches.
Senior Support Analyst
Hobsons
06.2015 - 07.2020
- Provided extensive training sessions to new team members, fostering rapid onboarding and skill development.
- Collaborated with sales team to identify at-risk partners and devised strategies to enhance their ROI.
- Resolved partner inquiries efficiently using a queue system to enhance support operations.
- Responded to partner inquiries via phone and email, ensuring timely and accurate support.
Financial Advisor
Fidelity Investments
08.2013 - 07.2015
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Managed 401k and IRA plans, ensuring optimal financial growth for partners and clients.
- Addressed client inquiries efficiently via phone queue.
Education
Bachelor Of Science - Business Administration
Miami University
Oxford, OHSkills
- Project management
- Strategic planning
- Team leadership
- Cross-functional collaboration
- Problem solving
- KPI monitoring
Timeline
Associate Director of Support and Services
EAB
07.2023 - Current
Advanced Product Specialist
EAB
07.2020 - 07.2023
Senior Support Analyst
Hobsons
06.2015 - 07.2020
Financial Advisor
Fidelity Investments
08.2013 - 07.2015
Bachelor Of Science - Business Administration
Miami University
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