Cedric Johnson
Dallas
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
39
39
years of professional experience
Work History
Patient Services Representative
Ut Southwestern Medical Center
05.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Independent Operator
Mrs. Baird's Bakery
05.1996 - 05.2023
- Collaborated effectively with cross-functional teams for seamless project execution, enhancing overall productivity.
- Showcased resilience under pressure by meeting tight deadlines and managing multiple priorities with minimal supervision.
- Negotiated favorable contracts with suppliers and vendors, reducing operational costs without compromising quality or service delivery standards.
- Conducted thorough research on industry trends and competitor offerings for informed decision-making in business strategy development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Route Sales Courier
Wonder Bread Bakery
01.1986 - 01.1996
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
South Oak Cliff High School
Dallas01-1975
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Patient confidentiality
- Medical terminology
- Problem-solving
Timeline
Patient Services Representative
Ut Southwestern Medical Center
05.2023 - Current
Independent Operator
Mrs. Baird's Bakery
05.1996 - 05.2023
Route Sales Courier
Wonder Bread Bakery
01.1986 - 01.1996
High School Diploma -
South Oak Cliff High School
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