Cedric Kasongo

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
• Mentored junior consultants, fostering professional growth and building strong team dynamics.
• Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
• Created and managed project plans, timelines and budgets.

• Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  Monitored customer accounts to identify and rectify billing issues.
  Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  Reduced response time by implementing efficient processes for handling customer requests and concerns.
  Handled high-pressure situations calmly, ensuring positive outcomes for both client and business.

Supported project managers in meeting deadlines through diligent task monitoring and progress updates.
Assisted with budget tracking to ensure the timely allocation of resources and minimize cost overruns.
Collected data from various sources for analysis, informing decision-making processes throughout the project lifecycle.
Assisted in developing presentations to showcase project results to clients or upper management.
Maintained detailed records of project activities, ensuring accurate documentation for future reference and evaluation.