Steph Tuetken
Business Development
Edwardsville,IL
Summary
Highly skilled Performance Consultant, offering comprehensive experience in performance improvement strategies and solutions. Strong track record in identifying inefficiencies, implementing corrective measures, and optimizing business processes to drive productivity. Possess deep understanding of workforce training methods, change management practices, and project management principles. Significant impact made in delivering measurable results through effective coaching and consulting services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Performance Consultant
Cosán Group
04.2023 - Current
- Generated monthly performance metrics reports analyzing key performance indicators.
- Prepared presentations to educate clients on product features and services.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Implement strategies to increase customer retention rates.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Participated in promotional activities such as health fairs or open houses.
- Conducted educational programs for physicians, nurses and other healthcare professionals on product features and benefits.
- Performed in-service training sessions for new and existing clients on products, procedures, protocols.
- Conducted presentations to potential customers at trade shows and conferences..
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Clinical Team Lead
TimeDoc Health
09.2019 - 03.2023
- Created reports on client interactions and customer service trends.
- Ensured that all customer service standards were met at all times.
- Assisted in the resolution of escalated customer complaints quickly and efficiently.
- Developed strategies for improving customer experience by utilizing new technologies or processes.
- Organized monthly meetings with clients to discuss their needs and provide updates on progress made towards meeting those needs.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Oversaw daily operations of the clinical team including scheduling, staffing assignments.
- Performed regular audits of medical records in order to identify potential areas of improvement.
- Developed goals and objectives for the clinical team in alignment with organizational priorities.
Quality Data Abstractor & Auditor
Primaris Holdings
01.2019 - 08.2019
- Created detailed reports based on analysis of data.
- Analyzed and evaluated trends in collected data.
- Prepared presentations summarizing findings based on collected data.
- Ensured compliance with applicable laws, regulations and standards pertaining to health care information management systems.
- Communicated with physicians, nurses, coders, administrators, and other personnel regarding issues related to data abstraction.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Assisted clients in determining business strategy and achieving profitability goals.
Education
Washington University School of Medicine
Sanford-Brown College
Skills
- Attention to Detail
- Business Analysis
- Succession Planning
- Time management abilities
- Excellent Communication
- Task Prioritization
- Data Collection
- Teamwork and Collaboration
- Analytical Thinking
- Multitasking
Accomplishments
- NRCMA/ Licensure
- Honors Graduate 2008-2009
- Outstanding Compassion & Care Award 2018 at OSF Cancer Center
- Cancer Registry Training 2017-2018
Certification
- NRCMA
Timeline
Performance Consultant
Cosán Group
04.2023 - Current
Clinical Team Lead
TimeDoc Health
09.2019 - 03.2023
Quality Data Abstractor & Auditor
Primaris Holdings
01.2019 - 08.2019
Washington University School of Medicine
Sanford-Brown College
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