Arronice Jones
Teleperformance USA
Tallahassee,USA
11
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Customer Service Representative
1 Year- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Child Support Specialist
7 Months- Managed a caseload of over400 cases per month, resulting in an amicable resolution of issues for parents, employers, and attorneys
- Negotiated with parents to complete necessary paternity determinations and support orders
- Prepared legal documents and performed accounting functions
- Monitored and enforced compliance through monitoring of payment plans and income withholding orders, and took enforcement actions as necessary
- Provided customer service to employers and parents in the case management process, including responding to inquiries and preventing family conflict
- Trained and mentored new employees and interns for two years
Customer Service Representative
3 Years 7 Months- Provided customer service to customers in need of assistance
- Resolved customer complaints and issues with services provided
- Assisted customers with account management, answering questions and providing information
- Processed payments and managed billing inquiries
Correctional Officer
9 Months- Transported inmates to and from court hearings, medical appointments and other locations
- Maintained inmate safety by conducting thorough cell searches and conducting headcounts
- Maintained and enforced security procedures, attending workshops, seminars, and conferences related to corrections
- Assisted in the coordination and implementation of head counts and roll calls
Detention Officer
2 Years 5 Months- Reduced the risk of reentry for inmates by maintaining strict adherence to policies and procedures
- Assisted in the training and development of new officers by offering guidance and support
- Maintained accurate records of inmate activity and actively participating in turn-around programs
- Assisted in the preparation of reports, investigations and documentation related to inmate activity and facility procedures
Correctional Officer
8 Months- Maintained order and discipline among inmates by enforcing rules and regulations
- Ensured the safety of inmates by performing routine inmate searches, including body searches, and by conducting regular inmate counts
- Monitored and supervised inmate activities to ensure inmate safety
- Assisted in the preparation of reports and documentation related to inmate activity and facility procedures
- Assisted in the coordination and implementation of head counts and roll calls
Team Lead
8 Months- Assisted customers with finding products and determining their needs
- Trained and mentored new team members, tracking stock changes and maintaining inventory records
- Assisted in the preparation of reports and documentation to resolve complex customer issues
- Assisted customers with returns and exchanges
Administrative Assistant
1 Year 9 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Education
Associate Degree In Law Enforcement - Criminal Justice
High School Diploma
Skills
File Management
Case Management
Customer Service
Data Entry
Order Processing
Problem Solving
Conflict Management
Microsoft Word and Excel
Attention to Detail
Analytical Skills
Teamwork
Public Safety
Timeline
Customer Service Representative
Teleperformance USA
01.2024 - 01.2025Read More
Child Support Specialist
Florida Department Of Revenue
06.2023 - 01.2024Read More
Customer Service Representative
Teleperformance
11.2019 - 06.2023Read More
Correctional Officer
Georgia Department Of Corrections
02.2019 - 11.2019Read More
Detention Officer
Tift County Sheriff's Office
09.2016 - 02.2019Read More
Correctional Officer
Texas Department Of Criminal Justice
01.2016 - 09.2016Read More
Team Lead
Walmart
05.2015 - 01.2016Read More
Administrative Assistant
Abraham Baldwin Agricultural College
08.2013 - 05.2015Read More
Crisp County High School
High School Diploma
Read More
Thomas University
Associate Degree In Law Enforcement from Criminal Justice
Read More