Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
Generic

Cedric Rousseau

Jacksonville

Summary

Dedicated professional with extensive experience in customer service and inventory management. Technical skills in appliance repair enhance problem-solving capabilities, ensuring high customer satisfaction. Proven ability to manage operations and support team performance in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Parts Sales Manager

AutoZone
Jacksonville
11.2025 - Current
  • Analyzed market trends to optimize parts sales strategies and promotions.
  • Managed daily store operations, assisted customers with automotive parts selection, ensuring high levels of customer satisfaction.
  • Managed inventory levels and ensured availability of essential auto parts.
  • Handled inventory and sales transactions, supported team efforts, and upheld store standards to enhance overall performance.
  • Trained and mentored sales associates on product knowledge and customer service.

Shift Leader

Firehouse Subs
Jacksonville
05.2024 - 11.2025
  • Led daily operations, supervised team members, managed cash handling, and upheld service and cleanliness standards.
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new staff on food preparation and customer service standards.
  • Managed inventory levels and restocked supplies during shifts.

Technician Assistant

Family Appliance Repair Business
Jacksonville
01.2024 - 01.2025
  • Diagnosed and repaired household appliances in collaboration with business owner, ensuring customer satisfaction.
  • Assisted with installations and troubleshooting while maintaining tools and workspaces for efficient operations.
  • Gained hands-on technical skills and problem-solving abilities while enhancing customer interactions.

Customer Service Associate

Publix Supermarkets
Jacksonville
05.2022 - 05.2024
  • Delivered exceptional customer service, processed transactions accurately, and addressed customer inquiries promptly.
  • Processed customer transactions accurately and efficiently at the register.
  • Assisted customers with product inquiries and store navigation.
  • Maintained a clean and organized store environment for optimal shopping experience.

Education

Cybersecurity -

Florida State College At Jacksonville
Jacksonville, FL
01-2026

Robotics & Advanced Manufacturing Certificate -

Frank H. Peterson Academy of Technology
3939 Roosevelt Blvd, Jacksonville, FL 32205
01-2024

Skills

  • Sales process
  • Customer Service
  • Client support
  • Inventory management
  • Inventory Optimization
  • Supply Chain Management
  • Logistics Coordination
  • Problem resolution
  • Time Management
  • Microsoft Office
  • Computer Literacy
  • Leadership
  • Group management
  • Team motivation
  • Communication
  • Customer satisfaction

Languages

  • English
  • French
  • Haitian Creole

Languages

English
Native/ Bilingual
Haitian Creol
Native/ Bilingual
French
Limited
Spanish
Limited

Certification

serv safe

Timeline

Parts Sales Manager

AutoZone
11.2025 - Current

Shift Leader

Firehouse Subs
05.2024 - 11.2025

Technician Assistant

Family Appliance Repair Business
01.2024 - 01.2025

Customer Service Associate

Publix Supermarkets
05.2022 - 05.2024

Cybersecurity -

Florida State College At Jacksonville

Robotics & Advanced Manufacturing Certificate -

Frank H. Peterson Academy of Technology
Cedric Rousseau