CEDRIC KPANDA
Durham,NC
Summary
Ambitious professional with excellent math, IT, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Care Coordinator
MERCALIS
12.2024 - 03.2025
- Streamlined patient assistance program enrollment process, coordinating with healthcare providers to optimize coverage and reduce financial barriers to care.
- Partnered with healthcare providers to identify alternative funding sources, enhancing patient access to vital medical treatments.
- Maintained accurate patient records while navigating multiple assistance programs, ensuring compliance with healthcare HIPAA regulations.
Health Concierge
CVS/AETNA
04.2024 - 11.2024
- Developed comprehensive health plan solutions, guiding 30 AETNA members per day through complex insurance options with clear, actionable recommendations.
- Partnered with cross-functional teams to enhance member experience, resulting in consistently positive feedback and high satisfaction ratings.
- Optimized claims processing workflow in Salesforce CRM, achieving perfect accuracy while reducing processing time for member requests.
Transport and Remarketing Specialist
PRIMERITUS Financial Services
10.2023 - 02.2024
- Processed over 200 vehicles daily for auction using IBEAM, enhancing operational efficiency.
- Coordinated with financial institutions to manage and optimize invoice reconciliation.
- Optimized transport and remarketing operations through strategic collaboration with financial institutions, achieving complete invoice reconciliation.
- Contributed to CRM software enhancement initiatives by identifying automation opportunities and providing operational insights to development team.
Accounts Receivable C.S.R.
PRIMERITUS Financial Services
01.2023 - 09.2023
- Managed daily vehicle repossession operations through IBEAM software, streamlining processes for 10 vehicles per day while maintaining strict compliance with cybersecurity protocols.
- Built strong partnerships with banks and recovery agents to facilitate smooth repossession processes, resulting in improved operational efficiency.
- Optimized accounts receivable workflow by coordinating with financial institutions and field agents, ensuring adherence to federal regulations and maintaining accurate documentation for all recovery operations.
Education
Bachelor of Business Administration - FINANCE Concentration
African Institute of Management
Skills
- Collaboration
- Data Analysis
- SQL
- MS Excel
- Power BI
- Tableau
- SAP
- SALESFORCE
- QUICKBOOKS
- MS Office
- Information Security
- AWS Cloud
- PYTHON
- Customer Service
Certification
- COMPTIA Security + Certification, 2024
- SALESFORCE Certified Administrator, 2023
- AWS Certified Cloud Practitioner, 2023
Timeline
Care Coordinator
MERCALIS
12.2024 - 03.2025
Health Concierge
CVS/AETNA
04.2024 - 11.2024
Transport and Remarketing Specialist
PRIMERITUS Financial Services
10.2023 - 02.2024
Accounts Receivable C.S.R.
PRIMERITUS Financial Services
01.2023 - 09.2023
Bachelor of Business Administration - FINANCE Concentration
African Institute of Management
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