Cedrice Hockaday-Gillis
Mobile
Summary
Experienced in maintaining positive customer relations, excelling in addressing a wide range of product-related concerns and inquiries. Strong focus on customer satisfaction, adept at resolving issues and providing timely solutions. Effective communication and deep understanding of products to ensure customers feel valued and supported. Commitment to delivering exceptional service contributes to creating a positive and lasting impression on customers.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
CLK Multifamily Management
01.2022 - 09.2022
- Advertised property rental units by social media advertisement that resulted in a 20% increase in applicants. Maintained and filled vacancies along with negotiating and marketing various leasing contracts both on site and remote.
- Accomplished financial objectives by collecting rents and operating professional, compassionate customer service with current and prospective residents.
Assistant Broker
Keller Williams Realty
12.2019 - 11.2020
- Facilitated property closings and supported various administrative tasks.
- Streamlined processes for finalizing transactions.
- Enhanced sales pipeline by fostering strong relationships with prospective home buyers using targeted outreach.
Customer Service Manager Remote
Alorica
05.2017 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Assistant Property Manager
TISHCO Properties LLC
04.2015 - 01.2017
- Executed data entry, customer service, maintenance work order tasks.
- Conducted filing, housekeeping inspections, and phone communication with residents.
- Helped U.S. military personnel and families secure housing near Fort Stewart base.
Administrative Assistant
Armstrong and Associates Law
12.2012 - 04.2013
- Ensured optimal performance of telecommunications networks.
- Addressed client needs through effective information dissemination and redirection.
- Oversaw a portfolio of 1,300 delinquent accounts, achieving full recovery of $1.1M within two years.
Education
High School Diploma -
Baker High School
Mobile, AL01.2011
Skills
Excellent digital, written and verbal communication skills
Fast learning
Adaptability
Advanced troubleshooting skills
Problem solving
Leadership experience
50 wpm
Organizational know-how
Time management
Self motivated
Emotionally intelligent
Collaboration talent
Computer proficiency
Dependable
Personal Information
Work Permit: Authorized to work in the US for any employer.
Accomplishments
• Exceeded position goals within first 90 days
• Earned employee of the month awards, certificates and bonuses
• Successfully learned a new programming software system within two months, applying it to develop a data analysis tool.
Timeline
Leasing Consultant
CLK Multifamily Management
01.2022 - 09.2022
Assistant Broker
Keller Williams Realty
12.2019 - 11.2020
Customer Service Manager Remote
Alorica
05.2017 - 09.2019
Assistant Property Manager
TISHCO Properties LLC
04.2015 - 01.2017
Administrative Assistant
Armstrong and Associates Law
12.2012 - 04.2013
High School Diploma -
Baker High School
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