Python
CEDRICK J. HEARD
Sales Engineer
Los Angeles,CA
Summary
Driven and motivated Sales Engineer with 6+ years of combined experience in sales, problem solving, and customer success. Proven track record of exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and experience in building loyal customer relationships.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Sales Engineer
Careerist EdTech
Los Angeles, CA
11.2022 - Current
- Identifying client need/pain points and aligning them with Careerist EdTech solutions.
- Conducting technical demonstrations for clients to showcase the value of Careerist's products and services.
- Working closely with internal teams to develop tailor made solutions and achieve company objectives.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Analyzed market trends, competitor performance and product strengths.
- Suggested ideas for product evolution and new product variants.
Lead Technical Support Engineer
University of California Office of the President
Riverside, CA
05.2018 - 11.2022
- Served as the technical expert between UCPath and UC Campuses for Salesforce and Peoplesoft.
- Performed technical demonstrations for UC campuses in preparation for UCPath integration.
- Supported UC Campuses with Human Capital Management and tracking in Oracle-Peoplesoft.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to external development staff for use in updates.
Account Executive
Scalable Commerce
Goleta, CA
01.2017 - 06.2018
- Boosted client accounts by 27% through strategic product recommendations.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Increased customer retention by 22%, resulting in $288k in additional revenue.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Collaborated with cross-functional teams to achieve company objectives.
- Identified opportunities for process improvements for C-Suite clients resulting in retention, growth, and revenue.
Sales Development Representative
Scalable Commerce
Goleta, CA
02.2016 - 12.2016
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Fostered professional relationships and maintained client loyalty with C-level clients.
- Organized customer information and account data to track trends in client sales.
- Consulted with clients to evaluate needs during the discovery and qualification stages.
- Advised and educated customers on the different types of products offered.
- Increased customer base and gross profit by 33% through effective lead generation.
Education
Bachelor of Science - Marketing
10.2018 - 10.2020
- Dean's List 2019,2020
Solution/Sales Engineer Certification - Information Technology
11.2022 - 01.2023
Skills
Pre-sales support
Lifecycle management
Technical consulting
Presentation skills
Microsoft Office Suite
Relationship building
MS Outlook proficiency
Persuasive
Flexible and Adaptable
Organization skills
Customer support
Post-sales support
API
Demo
Project Management
Interpersonal Communication
Google Analytics
Field consulting
Software
SQL
Timeline
Careerist EdTech - Solution/Sales Engineer Certification, Information Technology
11.2022 - 01.2023
Sales Engineer - Careerist EdTech
11.2022 - Current
California Baptist University - Bachelor of Science, Marketing
10.2018 - 10.2020
Lead Technical Support Engineer - University of California Office of the President
05.2018 - 11.2022
Account Executive - Scalable Commerce
01.2017 - 06.2018
Sales Development Representative - Scalable Commerce
02.2016 - 12.2016