Cedtrice Cobbins
Berwyn,IL
Summary
Reliable and results-driven professional with a strong background in customer service and data entry, demonstrated through impactful work at Dovenmuehle Mortgage Inc. Adept at handling high call volumes, ensuring data accuracy, and delivering excellent customer experiences. Skilled in Microsoft Office and navigating high-pressure environments with efficiency and professionalism.
Overview
8
8
years of professional experience
Work History
Customer Service / Data Entry
Dovenmuehle Mortgage Inc
Remote
07.2020 - 03.2025
- Maintained 80%+ availability for inbound ACD phone calls.
- Routed inquiries to appropriate departments with detailed research requests.
- Entered and managed client data across spreadsheets and databases.
- Proofread and edited documents for accuracy and clarity.
- Conducted thorough data verification to catch and resolve errors promptly.
Loss Prevention Officer
Macy’s
Chicago, IL
01.2018 - 09.2019
- Monitored surveillance and responded to alarm triggers.
- Apprehended shoplifters and coordinated merchandise recovery.
- Testified in court as needed.
- Assisted customers with directions and general inquiries.
Mail Extractor
JP Morgan Chase / Adecco Temp Staffing
Chicago, IL
02.2017 - 08.2018
- Processed applications and customer payments.
- Accurately entered data following SOPs.
- Verified negotiability of checks and operated imaging equipment.
Education
High School Diploma -
Michele Clark High School
Chicago, IL06.2017
Skills
- Microsoft Office Suite
- Customer Service
- Call Center Operations
- Data Entry & Verification
- Time Management
- Inbound Call Handling
- De-escalation Techniques
References
Veronica Wilburn
Payment Supervisor, Lincoln Insurance Company
📞 (773) 499-3652 | 📧 Wilburnveronica@gmail.com
Former Co-Worker (2 Years)
Johnnie Franklin
Customer Service Manager
📞 (773) 904-6537 | 📧 Jjroc23.jf@gmail.com
Former Manager (3 Years)
Pamela Coley
Chicago Public Schools (Retired)
📞 (773) 633-9092 |
📧 Pamelacoley@gmail.com
Former Teacher (4 Years)
Timeline
Customer Service / Data Entry
Dovenmuehle Mortgage Inc
07.2020 - 03.2025
Loss Prevention Officer
Macy’s
01.2018 - 09.2019
Mail Extractor
JP Morgan Chase / Adecco Temp Staffing
02.2017 - 08.2018
High School Diploma -
Michele Clark High School