Crystal Moye
Buffalo,NY
Summary
Dynamic Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
2026
2026
years of professional experience
Work History
Debt Negotiator
Beyond Finance
Chicago, IL/Remote
12.2023 - Current
- Administered detailed review processes and management of regulated legal and financial files, guaranteeing alignment with established internal policies and regulatory standards.
- Evaluated financial discrepancies and devised strategic corrective action plans to ensure timely resolution of financial challenges.
- Delivered thorough case notes and consistent status updates for assigned client accounts, enhancing overall account management efficiency.
- Streamlined communication efforts between external entities and internal departments to enhance resolution timelines and uphold compliance protocols.
- Assessed legal documents and contracts for discrepancies, ensuring comprehensive risk mitigation strategies.
- Streamlined casework processes through optimized time management strategies, maintaining adherence to tight deadlines.
Negotiator Specialist
Gardner Legal/ Strategic Solutions
Williamsville
11 2021 - 12.2023
- Evaluated and managed regulated legal and financial files, ensuring completeness and strict compliance with internal policies and regulatory standards.
- Analyzed financial discrepancies and outlined corrective actions to streamline resolution of outstanding financial issues.
- Administered client accounts with comprehensive case notes and regular status updates to support effective account management.
- Coordinated communication efforts between external parties and internal teams to support issue resolution and maintain adherence to compliance protocols.
- Reviewed and assessed legal documents and contracts to uncover potential conflicts and inconsistencies, ensuring proactive risk management.
- Streamlined casework processes to effectively handle high volumes and adhere to strict deadlines.
Customer Service
Strategic Financial Services
Williamsville
1 2019 - 11 2021
- Account management for assigned clients
- Document processing
- Inbound/ Outbound calls & email
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Generated customer satisfaction surveys to analyze results into action plans.
Cashier
7 eleven
Cheektowaga NY
1 2018 - 1 2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Bus Aide
Transport America
Buffalo NY
1 2017 - 1 2018
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Documented incidents and submitted reports.
- Monitored behavior to keep order and prevent bus driver from being distracted.
- Assisted with safe and efficient boarding of all bus passengers
- Completed daily attendance logs for all routes.
- Built and maintained positive relationships with teachers, students and parents.
Door-to-Door Sales Representative
Long Fence Company
Washington DC
1 2016 - 1 2017
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Drove team revenue totals by bringing in top sales numbers.
- Completed follow up appointments or calls
- Offered customers best-fit, beneficial solutions from available product line.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Assistant
Superior Circuits
Rockville Maryland
1 2015 - 1 2016
- Organize finances and documents
- Manage incoming and outgoing emails
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Developed and implemented strategies to streamline office operations.
- Updated database of contacts
- Developed and maintained filing systems to facilitate easy access to information.
Education
Diploma -
Cheektowaga High School
Cheektowaga NYHigh School Diploma -
Cheektowaga Central
Skills
- Account management
- Organization
- Team Management
- Sales
- Customer Service
- Word
- Excel
- Deductive Reasoning
- Professional ethics understanding
- Agreement preparation
- Conflict resolution skills
- Legal knowledge
- Information Collection
- Self-Motivated
- Teambuilding
- Attention to Detail
- Decision-Making
- Service standard compliance
- Professional telephone demeanor
- Money handling abilities
- Creative problem solving
- Child Care
Timeline
Debt Negotiator
Beyond Finance
12.2023 - Current
Diploma -
Cheektowaga High School
High School Diploma -
Cheektowaga Central
Negotiator Specialist
Gardner Legal/ Strategic Solutions
11 2021 - 12.2023
Customer Service
Strategic Financial Services
1 2019 - 11 2021
Cashier
7 eleven
1 2018 - 1 2019
Bus Aide
Transport America
1 2017 - 1 2018
Door-to-Door Sales Representative
Long Fence Company
1 2016 - 1 2017
Assistant
Superior Circuits
1 2015 - 1 2016