Bradley Clough
Tampa,USA
Summary
Seeking full-time position. Career oriented with opportunity for advancement. Strong experience in negotiation, logistics, sales, management, and customer service.
Overview
13
13
years of professional experience
Work History
Debt Negotiator
Beyond Financial Solutions Inc.
- Current
- Communicating with creditors on behalf of clients to reduce debt by negotiating settlements or more favorable repayment terms. Access client's financial situation, explaining options, and building trust, while managing client accounts and adhering to performance goals and regulations. Strong communication, negotiation, and financial analysis skills.
Freight Broker - Carrier Sales
RFX, LLC
08.2023 - 06.2024
- Negotiating rates with carriers based on market trends and securing trucking capacity.
- Selecting shipment routes based on the nature of the goods, transit times, or security need's.
- Ensuring shipment details are accurately communicated and tracked in the system.
- Identifying and resolving any issues that may arise during the shipping process.
- Establishing and maintaining solid relationships with carriers to grow long-term partnership's.
Remote Customer Service Representative
Williams-Sonoma
03.2022 - 08.2023
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Audited customer account information to identify issues and develop solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Member & Customer Relations
Tampa Bay Buccaneers
08.2021 - 08.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer.
Customer Service
Peoria Civic Center and Arena
01.2019 - 08.2021
- Bartending and Food sales
- Inventory Control
- Loading and unloading product
- Setting up events.
Owner/Operator Bar & Restaurant
Tartan Inn/Trifecta Management LLC
10.2012 - 04.2019
- Led customer service, overall sales, and supervise employees.
- Marketing and merchandising.
- Inventory control and order products as needed within budget.
- Receive/check deliveries, organize and file invoices.
- Established a full-service restaurant amid daily activities.
- Interview, hire, and properly trained new employees.
- Increased sales every year with new innovative ideas.
- Established and maintain great relationships with sales reps at area distributors.
- Oversaw several benefits for several customers and community members.
- Started annual Westfest, became an annual community outdoor event.
- Organized annual Bus trips to Chicago & St Louis.
Education
Buisness Management
Illinois Central College
East Peoria, ILLimestone Community High School
Bartonville, ILSkills
- Salesforce / Netsuite / Microsoft Office
- Negotiation
- Account Management
- Analysis skills
- Data entry
- Logistics
- TMS Systems
- Sales
- Customer Service & Support
- Purchasing
- Order fulfillment
- Accounts Payables
- Live chat
- Outbound calling
Timeline
Freight Broker - Carrier Sales
RFX, LLC
08.2023 - 06.2024
Remote Customer Service Representative
Williams-Sonoma
03.2022 - 08.2023
Member & Customer Relations
Tampa Bay Buccaneers
08.2021 - 08.2023
Customer Service
Peoria Civic Center and Arena
01.2019 - 08.2021
Owner/Operator Bar & Restaurant
Tartan Inn/Trifecta Management LLC
10.2012 - 04.2019
Debt Negotiator
Beyond Financial Solutions Inc.
- Current
Buisness Management
Illinois Central College
Limestone Community High School