Crystal Barriner
Houston,Texas
Summary
A versatile skilled manager, who thrives in dynamic, challenging, and fast-paced professional environments. I am Assertive and enthusiastic, with extensive knowledge of effectively managing and motivating employees to performance excellence and fostering a team environment focused on advancing a company. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Provides customers with targeted financial advice, service options, and product recommendations to serve debt management needs. Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and strategies for financial recovery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Debt Negotiator
Beyond Finance
08.2024 - Current
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
- Completed a detailed analysis of my client's budget and hardship, in order to effectively negotiate on their behalf to get the most affordable payment plan to assist them with getting out of debt.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Recruiter/ Talent Acquisition
Islandkidd Professional Financial Services
08.2018 - Current
- Duties are to identify and recruit top tier talent in order to promote growth within to advance the company
- Work closely with our Executive Vice President and Vice president to effectively market the company to create programs to attract highly sought after job skills and job seekers
- Manage all phases of recruitment, including defining hiring management needs and posting positions on all platforms, like utilizing social networks to find qualified candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
HR Manager/Training and Development
Star Nsurance
10.2016 - 08.2024
- As Owner of Star Nsurance, my role within the company was human resources
- My skills set required me to be Self-motivated with outstanding time management and use innovative and effective HR management techniques when it comes to experience with onboarding, training, and out processing
- I must be proficient with Oracle PeopleSoft, ADP Workforce Now, and other HRMS programs
- I must show strong organizational and communication skills and have a wealth of knowledge of the benefits packages and understanding of labor regulations and legal codes
- I am also responsible for training and development of the office staff, outside sales agents, and new hires
- I must identify the different learning styles and find unique ways to teach to those different styles
- I attribute my success in training/teaching to my trainees leaving and being the top producers in their respective rolls.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
Owner and CEO
Star Nsurance
10.2015 - 01.2016
- Since I have spent most of my career working for a company offering insurance, my dream was to open my own brokerage
- My office offers a full line of insurance options such as; Life, Auto, Health Major Medical, Tax Preparation, and Credit repair
- I have 2 locations in the Tampa area, in which I also manage 10 employees, complete payroll, and take care of the business expenses.
- Managed day-to-day business operations
- Evaluated suppliers to maintain cost controls and improve operations
- Established foundational processes for business operations
Insurance Sales Broker
Health Plan One
09.2014 - 10.2015
- I would follow up with potential clients regarding online inquiries to determine if insurance was a viable option for them
- I evaluated leads obtained through direct referrals, and lead databases and Identified and solicited sales prospects in agency databases.
- My success with this job came in asking open-ended questions to assess customer needs and emphasize product features based on analysis of customers' needs.
- Generated quotes and proposals for clients to match individual needs.
- By responding to all customer inquiries thoroughly and professionally, allowed me to maintain friendly and professional customer interactions at all times
- I achieved top sales status on Blue Cross Blue Shield of Louisiana team during Annual Enrollment Period season for 2 consecutive years.
- Consistently met weekly and monthly goals based on a Universal Sales Metrics
- I gained the trust and respect of all of my clients and that made it easy for me to finalize sales and collect necessary deposits.
- I Understand and adhere to all company, carrier and/or Centers for Medicare and Medicaid Services related policies and procedures.
- Make sure policies stay current and make amendments to policies as life changes for current member(s).
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Member Escalation Team (Underwriting Specialist)
WellCare Health Plans Inc
11.2013 - 09.2014
- My responsibilities as a MET Offline agent is to assist the inbound MET agents with issues that they escalate through queues that they could not resolve at the time the caller is on the phone
- Most of these issues consist of finding a Primary Care Physician or specialist in the caller's area, contacting the member's Primary Care Physician or specialist in order to obtain a prior authorization or Drug Evaluation Request form, perform call backs if the caller has requested one, seek help for members to pay for their medications due to having limited incomes by contacting SSA (Social Security Administration) to see if they are eligible for extra help, contacting SPAPs (State Pharmaceutical Assistance Programs) or any entity that could assist them financially
- I also would assist in helping coordinate their benefits if they have other insurance i.e
- VA (Veterans Affairs) benefits
- Ultimately, I would have to research and investigate complex issues to avoid a complaint and to promote customer loyalty and satisfaction
- Being a part of the MET team, is a very important position because you must know about all aspects of the business in order to resolve the member's issue
- No issue is the same and you must form great working relationships with all departments in order to work with others to assist the member's
- I was very successful at my job and gained a lot of recognition from my leadership
- I also received multiple compliment calls and letters from the member's after resolving their issue in its entirety
- I consistently exceeded the goals and metrics month after month.
Member Escalation Team (Account Supervisor)
Welfare Health Plans Inc
03.2013 - 11.2013
- My duties as an account supervisor on the Member Escalation Team (MET) team were to assist inbound callers with any and all of their escalated issues such as, billing questions, trouble getting medications, assistance with obtaining a prior authorization, changing their Primary Care Physician (PCP), educating them about different plans, products and services, understanding claims, and overall de-escalating them in order to avoid them filing a complaint with Medicare
- The calls would come in as a transfer from our customer service department if the issue was something that could not be handled by customer service, or if the caller would ask to speak with a supervisor
- I took pride in doing this job because I knew that I was the last stop before a complaint and the last person within my company that could correct the member's problem and re-establish customer loyalty and provide peace of mind.
CMS Contractor, Supervisor
General Dynamics
07.2011 - 02.2013
- My duties are to supervise staff in accordance with GDIT human resource and code of ethics as well as coach and develop representatives by providing feedback on previously recorded and live calls on how to maximize the Medicare recipient's customer service experience
- I also am responsible for motivating and holding reps accountable for meeting and exceeding our team as well as the sites metrics
Education
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University
Marion, IN12-2025
Business Administration And Management
University of North Carolina At Chapel Hill
Chapel Hill, NC2007
Business Administration And Management
Florida Southern College
Lakeland, FL01-2006
Communications
Odessa College
Odessa, TX01-2005
Communications
Appalachian State University
Boone, NC01-2004
High School Diploma -
Lakewood High School, St. Petersburg
05.2003
Skills
- Project Recruiting
- New Hire Training
- Work Authorizations
- Safety Training
- Talent acquisition
- Client acquisition
- Strong reading and comprehension talents
- Talent development
- Collection strategies
- Negotiation expertise
- Credit management
- Bankruptcy knowledge
Accomplishments
- Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide.
- Supervised team of 10 staff members.
- Improved policies and procedures, reducing underwriting losses of 90%.
- Degrees and Accomplishments:
- Two hand written letters to the CEO, acknowledging my outstanding customer service
- (WellCare Health plans)
- Health Insurance 240 License
- Property and Casualty 440 License
- State License in 18 different states
- VIP luncheon 5 times (WellCare Health Plans)
- Customer Service Call of The Month 5 times (WellCare Health Plans)
- Overall Scorecard meeting an Exceeds Consistently (WellCare Health Plans)
- Multiple Customer Service Kudos calls (WellCare Health Plans)
- Multiple promotions and advancement opportunities
- Customer Service Rep of the Month (T-Mobile)
- Customer Service Rep of the Year (T-Mobile)
- Top Collector in Financial Service (T-Mobile)
- Top Sales Rep for 4 consecutive months (The Mobile Solution)
- Top Store in the District for 8 consecutive months (The Mobile Solution)
- My Touch Champion (T-Mobile)
- Peer Mentor for new hires (GDIT)
- Multiple awards for customer KUDOS (GDIT)
Certification
- Health Insurance 240 License
- Property and Casualty 440 License
Timeline
Debt Negotiator
Beyond Finance
08.2024 - Current
Recruiter/ Talent Acquisition
Islandkidd Professional Financial Services
08.2018 - Current
HR Manager/Training and Development
Star Nsurance
10.2016 - 08.2024
Owner and CEO
Star Nsurance
10.2015 - 01.2016
Insurance Sales Broker
Health Plan One
09.2014 - 10.2015
Member Escalation Team (Underwriting Specialist)
WellCare Health Plans Inc
11.2013 - 09.2014
Member Escalation Team (Account Supervisor)
Welfare Health Plans Inc
03.2013 - 11.2013
CMS Contractor, Supervisor
General Dynamics
07.2011 - 02.2013
High School Diploma -
Lakewood High School, St. Petersburg
- Health Insurance 240 License
- Property and Casualty 440 License
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University
Business Administration And Management
University of North Carolina At Chapel Hill
Business Administration And Management
Florida Southern College
Communications
Odessa College
Communications
Appalachian State University
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