Briana Smith
Dallas,Ga
Overview
13
13
years of professional experience
Work History
Full Service Shopper | Delivery
InstaCart
Dallas, Ga
05.2023 - Current
- View and accept orders using system software
- Shop at different stores as per customer requests
- Communicate with customers and fulfill special requests
- Deliver high-quality customer service, ensuring positive ratings
- Handle and resolve customer complaints effectively
- Use company payment card for purchases
- Coordinate delivery of orders to multiple locations efficiently
- Adhere to alcohol laws when delivering orders containing alcohol
Customer Service Representative
Apple Inc.
02.2022 - 06.2023
- Recommending products tailored to customer needs
- Addressing billing inquiries
- Updating customers on current promotions
- Offering account and technical support
Auditor
DHL
10.2018 - 05.2019
- Conduct inspections on products for hardware stores
- Ensure the accurate quantity and quality of products
- Utilize computer systems to confirm orders are prepared for shipment
Warehouse Associate
Stitch Fix
11.2020 - 11.2021
Warehouse Associate | Splitter
Newgistics
11.2017 - 05.2018
- Audited clothing items and shoes
- Tagged clothing, shoes, and accessories
- Sorting mail for distribution
- Auditing to make sure all packages make it to proper location
- Handled returns and inspected for damages
- Transferred products from the staging area to the work area using a pallet jack
Picker Packer
Home Depot
05.2019 - 10.2020
- Utilizes a range of equipment, such as the Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electric Pallet Jacks
- Conducts scanning and sorting of outgoing stock
- Performs tasks like pulling, packing, and loading
- Manages tasks related to receiving, stocking, and stacking
- Familiarity with Vocollect voice Picking Technology
91 Charlie | HVAC Mechanic
U.S. Army National Guard
10.2011 - 10.2017
- Committed to shop safety
- Conducted repairs on wiring, equipment, and machinery
- Assisted technicians in equipment maintenance
- Used schematic diagrams for work planning
- Executed metal welding as per specifications
- Ensured safe operation of various tools
- Maintained a safe work environment
Education
High School Diploma -
Salem High School
01.2011
HVAC Certification -
U.S. Army Ordnance School
01.2012
Skills
- Customer Service
- Conflict Resolution
- Quality Control
- Reliability
- Timeliness
- Manufacturing
- Personable
- Microsoft Office
Jobskills
- Customer Service
- Conflict Resolution
- Quality Control
- Reliability
- Timeliness
- Manufacturing
- Personable
- Microsoft Office
Employmentgaps
- Maternity | SAHM, 12/01/21, 02/28/22
- Maternity, 05/01/18, 10/31/18
Timeline
Full Service Shopper | Delivery
InstaCart
05.2023 - Current
Customer Service Representative
Apple Inc.
02.2022 - 06.2023
Warehouse Associate
Stitch Fix
11.2020 - 11.2021
Picker Packer
Home Depot
05.2019 - 10.2020
Auditor
DHL
10.2018 - 05.2019
Warehouse Associate | Splitter
Newgistics
11.2017 - 05.2018
91 Charlie | HVAC Mechanic
U.S. Army National Guard
10.2011 - 10.2017
High School Diploma -
Salem High School
HVAC Certification -
U.S. Army Ordnance School