Ceferina Ruiz
Pearl City,HI
Summary
Dedicated and Hard Working Esthetician with experience in working in a spa setting for the last 6 and a half months. Expert in performing and developing customized skincare treatments tailored to the needs of each individual client. Proven ability to build great client relationships and provide them with a enjoyable yet relaxing experience at the spa. Expertise in a wide range of treatments including facials, waxing, massage, chemical peels, and microdermabrasion.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lexbreezy Hawaii
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Dental Office Receptionist
Hawaii Family Dental
05.2022 - 10.2023
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Caregiver
Attention Plus Care - Hawaii's Choice For Home Health Care
08.2020 - 12.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Associate of Science - Accounting And Business Management
Leeward Community College
Pearl City, HI05.2026
No Degree - Elite Esthetics Program
The Skin Institute
Honolulu, HI05.2024
High School Diploma -
Moanalua High School
Honolulu, HI05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Acne Treatments
- Back Facials
- Extractions
- Effective Disinfection & Sanitation Protocols
- Retail Sales
- Skin Analysis
- Massage ( Facial, Back, Hand & Arm, Foot & Calf)
- European Facials
Product Knowledge
- Image Skincare
- Doterra
- Shira Esthetics
- Ola Beauty
- Glymed Plus
Timeline
Customer Service Representative
Lexbreezy Hawaii
01.2024 - Current
Dental Office Receptionist
Hawaii Family Dental
05.2022 - 10.2023
Caregiver
Attention Plus Care - Hawaii's Choice For Home Health Care
08.2020 - 12.2021
Associate of Science - Accounting And Business Management
Leeward Community College
No Degree - Elite Esthetics Program
The Skin Institute
High School Diploma -
Moanalua High School
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