Ceiani Thomas
Lewisville,Texas
Summary
Highly driven Sales and Customer Service Representative with a passion for helping people and exceeding standards. Consistently excelled throughout academic journey, graduating at the top of class at age sixteen. Currently pursuing a bachelor's degree online and already obtained an associate's degree. Strong motivation and qualification in remote work, leveraging expertise to deliver exceptional results.
Overview
4
4
years of professional experience
Work History
Remote Inbound Solutions Representative
Health Is Wealth
Remote
10.2023 - Current
- Assisted with screening potential candidates through call-based inquiries for Medicare programs.
- Processed numerous incoming calls while achieving significant transfer success to certified insurance representatives.
- Managed client concerns efficiently leading to smooth transitions.
- Adapted to updated scripts while managing unqualified consumers
- Adhered to established schedules for breaks and lunch periods.
- Exceeded daily key performance indicators.
Remote Appointment Setter
Jacuzzi Bath Remodel
Remote
09.2022 - 10.2023
- Achieved top performance as an expert Appointment Setter driving client engagement.
- Maintained current knowledge of company scripts and promotions.
- Developed and implemented effective sales strategies to gain new clients and keep existing ones
- Handled all customer inquiries with professionalism and care
- Developed scripts and strategies to respond to customer objections and concerns, resulting in increase in appointment conversions
- Utilized various remote support tools to provide remote assistance to customers
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a increase in sales
Remote Collection Specialist
Spectrum
Remote
05.2021 - 09.2022
- Handled sensitive debt collection scenarios empathetically in all interactions.
- Maintained professionalism and addressed customer concerns effectively from a remote location.
- Surpassed monthly targets by maintaining high customer engagement through outbound calls and emails.
- Handled extensive delinquent account portfolios, streamlining follow-up communication processes.
- Made constant calls daily, while achieving a polite and consistent tone of voice.
Education
Bachelor - Business Finance
University of North Texas
DentonAssociate - Business Management
Collin Community College
Frisco, Tx08.2024
Skills
- Fast Learner
- Top performer
- Ability to Work Under Pressure
- Microsoft Office
- Communication Skills
- Customer Service
- Market Research
- Effective Time Management
- Persuasive Presentation Skills
- Drive and Determination
- Effective Competitive Analysis
- Research
- Advanced Sales Strategies
- Computer services
Timeline
Remote Inbound Solutions Representative
Health Is Wealth
10.2023 - Current
Remote Appointment Setter
Jacuzzi Bath Remodel
09.2022 - 10.2023
Remote Collection Specialist
Spectrum
05.2021 - 09.2022
Associate - Business Management
Collin Community College
Bachelor - Business Finance
University of North Texas