Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Godin

Summary

Dedicated Customer Service Representative with 2+ years of experience in providing exceptional support and resolving customer inquiries. Proven expertise in managing customer interactions via chat, phone, and email, with strong proficiency in computer systems. Seeking to leverage excellent communication and problem-solving skills in a Customer Service Representative role. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Inbound Sales Representative

Conduent
06.2025 - Current
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Performed work in compliance with established regulations, policies and standard operating procedures.

Turbo Tax Product Expert CSR

Foundever
03.2025 - 04.2025
  • Assist customers via chat, phone, and email by guiding them through tax-related inquiries and resolving billing, account, and status issues.
  • Utilize strong typing and computer skills to efficiently manage and resolve customer interactions as a chat
  • Managed high-stress situations effectively, maintaining professionalism under pressure
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Press Operator

KTH Parts Industries, Inc.
01.2023 - 03.2024
  • Operated punch press machinery, ensuring consistent high-quality standards.
  • Promptly removed completed loads from press.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Punch Press Operator

Johnson Welded Products
08.2016 - 11.2022
  • Operated and maintained punch press machinery to efficiently meet production targets, ensuring consistent workflow and quality outputs.
  • Utilized the Plex operating system to monitor and adjust machine settings, optimizing performance and minimizing downtime.

Dollar General

Lead Cashier
10.2020 - 04.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Inbound Sales Representative

Conduent
06.2025 - Current
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.

Education

High School Diploma -

East Ridge High School
Rochester, NY
02.2012

Skills

  • Search Engines
  • Manufacturing
  • Communication Skills
  • Problem-Solving Abilities
  • Customer service
  • Time Management
  • Active Listening
  • Product Knowledge
  • Multitasking
  • Technical Proficiency
  • Documentation
  • Conflict Resolution
  • Critical thinking
  • Data entry
  • Call center experience
  • Client relations
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Team development
  • Time management
  • Fast learner

Timeline

Inbound Sales Representative

Conduent
06.2025 - Current

Inbound Sales Representative

Conduent
06.2025 - Current

Turbo Tax Product Expert CSR

Foundever
03.2025 - 04.2025

Press Operator

KTH Parts Industries, Inc.
01.2023 - 03.2024

Dollar General

Lead Cashier
10.2020 - 04.2021

Punch Press Operator

Johnson Welded Products
08.2016 - 11.2022

High School Diploma -

East Ridge High School

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