Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROBERT AMAYA

Poplar Grove

Summary

Dynamic professional with a strong background in customer service and food safety, recognized for exceptional teamwork at Mercy Health Hospital. Proven ability to implement cost-saving measures and enhance customer satisfaction. A fast learner skilled in loading and unloading, with a commitment to maintaining high standards of cleanliness and organization.

Knowledgeable [Desired Position] with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

18
18
years of professional experience

Work History

Food Associate /Inbound Call Center Representative

Mercy Health Hospital
11.2024 - Current
  • Maintained knowledge of current food trends by attending industry conferences and networking events regularly.
  • Received numerous commendations from management for exceptional teamwork and dedication to providing exceptional customer service.
  • Implemented cost-saving measures in ingredient sourcing, contributing to increased profitability for the business.
  • Adhered to portion control guidelines when preparing dishes, reducing food wastage without compromising quality.
  • Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
  • Ensured food quality and presentation met established standards by conducting regular checks during meal preparation.
  • Cleaned tools, plates, trays, and areas according to requirements.
  • Promoted a positive work environment among colleagues through effective communication skills.
  • Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
  • Trained new employees on company policies, procedures, and food handling techniques to maintain consistent service levels.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Truck Driver

Rock River Disposal
08.2023 - 10.2024

GARBAGE TRUCK DRIVER

  • Fostered supportive environment among driving team, leading by example and offering help when needed.
  • Supported new drivers by sharing best practices and insights gained from experience on road.

Truck Driver

WISEXPRESS
05.2022 - 08.2024
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Strengthened relationships with clients by providing exceptional service and timely communication.
  • Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
  • Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
  • Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
  • Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
  • Enhanced team morale with positive attitude and strong work ethic during long hauls.
  • Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.

Truck Driver

J.S. EXPRESS
04.2021 - 05.2023
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.

Truck Driver

GOMEZ TRUCKING
09.2020 - 03.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Warehouse Worker

True Value Distribution Center
03.2020 - 09.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Machine Operator Technician

PCI
08.2012 - 06.2017
  • Operated machining equipment safely with team of operators.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
  • Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
  • Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
  • Collaborated with team members to identify areas for process improvement, leading to enhanced operational efficiency.
  • Maintained equipment performance by lubricating and cleaning components.
  • Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Enhanced production efficiency by maintaining and troubleshooting machinery to minimize downtime.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.
  • Removed jammed materials from machines and readjusted components as necessary to resume operations.
  • Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Landscape Worker

JUAREZ LANDSCAPING
03.2008 - 08.2011
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.

Machine Operator

CCC
09.2007 - 01.2008
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Cashier

Mc Donalds
01.2007 - 09.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

GED -

Rock Valley College
Rockford, IL
04-2025

Skills

  • Food safety
  • Safe food handling
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Fast Learner
  • Able to cross train
  • Picking and packing
  • Cleaning and organizing
  • Fork Lift operator
  • Loading and unloading
  • Warehouse safety

Languages

Spanish
Limited Working

Timeline

Food Associate /Inbound Call Center Representative

Mercy Health Hospital
11.2024 - Current

Truck Driver

Rock River Disposal
08.2023 - 10.2024

Truck Driver

WISEXPRESS
05.2022 - 08.2024

Truck Driver

J.S. EXPRESS
04.2021 - 05.2023

Truck Driver

GOMEZ TRUCKING
09.2020 - 03.2021

Warehouse Worker

True Value Distribution Center
03.2020 - 09.2020

Machine Operator Technician

PCI
08.2012 - 06.2017

Landscape Worker

JUAREZ LANDSCAPING
03.2008 - 08.2011

Machine Operator

CCC
09.2007 - 01.2008

Cashier

Mc Donalds
01.2007 - 09.2007

GED -

Rock Valley College
ROBERT AMAYA