Ceion Williams
Irving
Summary
Motivated Human Resources student with hands-on experience in customer service, team training, and conflict resolution. Strong interest in recruiting, onboarding, and employee relations. Proven ability to support team operations and improve customer and employee experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Irving, TX
07.2024 - Current
- Handled high-volume communications, similar to candidate coordination and employee support in HR environments.
- Resolved conflicts by employing effective problem-solving techniques to enhance customer satisfaction.
- Supported onboarding and training of new hires, ensuring smooth integration into team operations.
- Streamlined order processing procedures, resulting in improved efficiency and reduced response times.
- Conducted follow-up communications with customers to ensure resolution of issues and gather feedback.
- Developed informational resources for customers, enhancing understanding of products and services available.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Skyzone Team Member
Sky Zone
TX
10.2021 - 08.2023
- Initiated role as court monitor overseeing children during play activities and advanced to cashier managing ticket sales, additional items for jumping, food, and beverages.
Dunkin Donuts Crew Member
Dunkin'
TX
06.2022 - 06.2023
- Ensured optimal performance at each station while working as a crew member at Dunkin. Maintained high levels of reliability and efficiency to promote positive guest experiences. Leveraged problem-solving capabilities to resolve issues swiftly and effectively. Utilized leadership skills to foster teamwork and enhance productivity on the floor.
Education
Associate of Applied Science - Human Resources Management
North Lake College
Irving, TXAssociate of Applied Science - Paralegal Studies
North Lake College
Irving, TX12.2024
High school diploma -
Jack E Singley Academy
TX06.2024
Skills
- Cash handling and cashiering
- Leadership and team management
- Food service and hospitality
- Guest services and support
- Organizational skills
- Childcare experience
- Coffee preparation and barista skills
- Active listening
- Critical thinking
- Data entry
- Employee relations
- Microsoft Excel
Certification
- Food Handler Certification
- TABC Certification
- March 2023 to March 2025
- Knowledge and skills you need to avoid the most common alcohol service violations
Timeline
Customer Service Representative
Home Depot
07.2024 - Current
Dunkin Donuts Crew Member
Dunkin'
06.2022 - 06.2023
Skyzone Team Member
Sky Zone
10.2021 - 08.2023
Associate of Applied Science - Paralegal Studies
North Lake College
High school diploma -
Jack E Singley Academy
Associate of Applied Science - Human Resources Management
North Lake College