Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kaitlyn Straight

DeLand,FL

Summary

I am someone who is always deeply passionate about helping others in any way I can. I enjoy working directly with people for exactly that reason. I always enjoy being able to answer a customer's questions or make them feel confident in their purchases and/or decisions. I have worked a variety of jobs, but that direct connection with people has always been the goal. I especially love being able to build a relationship with my regulars, or even better, turn a new customer into a frequent one. I'm a very high-energy person, occasionally to a fault. I never mind running around to fetch a hard-to-find product or going out of my way to provide information. I always value a job that allows me to grow and expand my skill set, and I love to learn new things. I am not afraid to make mistakes as I always believe in starting each day with optimism and enthusiasm, and that each day is a chance to start over. I genuinely enjoy working with others and finding a way to brighten someone's day.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Foundever
10.2023 - 01.2024
  • Take calls at a high volume each day
  • Assist customers with all their banking needs
  • Take payment for credit cards
  • Move customers to right department needed
  • Keep clients confident in their financial decisions.

Associate

Pet Supermarket
11.2022 - 10.2023
  • Cleaning and disinfecting animal enclosures
  • Feeding, monitoring and handling all animals
  • Caring for a variety of pets ranging from fish to reptiles to cats and small animals
  • Cleaning and organizing store
  • Sweeping, mopping, taking ou trash and fronting productst
  • Assisting customers with their pets needs, including providing them with products to help combat everyday illnesses, and directing them to a veterinary office when necessary
  • Cashing out customer and running the register
  • Answering phone calls from pet parents and customers
  • Assembling online orders and following the proper procedures for BOPIS (buy online pickup in store).

Customer Service Representative

Sykes Enterprises, Incorporated
08.2022 - 10.2022
  • Answered general questions
  • Assisted customers with a warm and professional attitude
  • Provided policy and service information
  • Resolved customer information and complaints
  • Assistant customers with their banking, including taking payments over the phone as assisting them with usual their online banking and other bank features.

Cashier

Dollar Tree
01.2022 - 06.2022
  • Greeting each customer as they walk into the store
  • Cashing out customers handling both large and small quantities of cash
  • Keeping note of inventory, both what's on the floor and what is stored in the back rooms
  • Keep front checkout area clean at all times, wiping down registers, sweeping and organizing displays.

McDonalds Closing Crew Member

McDonald's
06.2021 - 11.2021
  • Taking orders, ringing up customers and delivering food all in a very fast paced environment
  • Changing positions and tasks very quickly as needed
  • Taking care to make sure each customers order is prepared correctly and as ordered
  • Maintaining a clean kitchen and counter station while still assisting customers
  • Performing closing tasks in a timely manner each night, including washing all dishes, cleaning work areas, mopping kitchen and back storage room, and assisting with locking up the store when needed.

Education

High school diploma -

University High School
Orange City, FL
05.2021

Skills

  • Food Service
  • Cashiering
  • Food Preparation
  • Computer Skills
  • Heavy Lifting
  • Kitchen Experience
  • Cash Handling
  • Food Safety
  • Organizational Skills
  • Serving Experience
  • Retail Sales
  • Animal Handling
  • Animal Care
  • Customer service
  • Cash register
  • Cash handling
  • Retail sales
  • Serving
  • Complaint Resolution
  • Product Knowledge
  • Critical Thinking
  • Client Relations
  • Conflict Resolution
  • Call Center Operations

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Foundever
10.2023 - 01.2024

Associate

Pet Supermarket
11.2022 - 10.2023

Customer Service Representative

Sykes Enterprises, Incorporated
08.2022 - 10.2022

Cashier

Dollar Tree
01.2022 - 06.2022

McDonalds Closing Crew Member

McDonald's
06.2021 - 11.2021

High school diploma -

University High School
Kaitlyn Straight