Experienced IT technician with a strong background in troubleshooting and resolving technical issues. Skilled in implementing and maintaining systems, networks, and software to optimize operational efficiency and enhance user experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Racetrac
09.2022 - Current
Utilized strong interpersonal skills to build and maintain long-term relationships with customers, resulting in repeat business
Achieved consistent monthly sales targets by actively engaging and assisting customers with product purchases
Receptionist
Chateau St James
05.2022 - 09.2022
Welcomed residents, families, and visitors, ensuring a warm and friendly environment.
Managed resident appointments, phone calls, and visitor logs, ensuring confidentiality and compliance with healthcare protocols.
Assisted residents and families with inquiries, providing accurate information about facility services and procedures.
Coordinated communication between nursing staff, residents, and external providers to ensure timely care and services.
Handled administrative tasks, such as filing medical records, processing admissions, and managing office supplies.
IT Intern
Ascension Parish School Board
06.2020 - 05.2022
Assisted with troubleshooting and resolving technical issues for end users
Provided support for hardware and software installations and upgrades
Helped develop and implement IT security protocols to protect company data and systems
Supported IT department in handling technology rollout and maintenance.
Delivered assistance and support for team-based IT projects.
Provided technical support, resolving IT issues to maximize productivity for team members.
Assisted in developing user-friendly interfaces for streamlined client experiences.
Team Trainer
Chick-fil-A
05.2020 - 10.2021
Led training sessions for new team members, ensuring they acquired necessary skills and knowledge
Mentored and coached team members, providing guidance and support to enhance performance