Summary
Overview
Work History
Education
Skills
Certificationscourses
Timeline
Generic

Ceionna Mitchell

Baton Rouge,LA

Summary

Experienced IT technician with a strong background in troubleshooting and resolving technical issues. Skilled in implementing and maintaining systems, networks, and software to optimize operational efficiency and enhance user experience.

Overview

4
4
years of professional experience

Work History

Sales Associate

Racetrac
09.2022 - Current
  • Utilized strong interpersonal skills to build and maintain long-term relationships with customers, resulting in repeat business
  • Achieved consistent monthly sales targets by actively engaging and assisting customers with product purchases

Receptionist

Chateau St James
05.2022 - 09.2022
  • Welcomed residents, families, and visitors, ensuring a warm and friendly environment.
  • Managed resident appointments, phone calls, and visitor logs, ensuring confidentiality and compliance with healthcare protocols.
  • Assisted residents and families with inquiries, providing accurate information about facility services and procedures.
  • Coordinated communication between nursing staff, residents, and external providers to ensure timely care and services.
  • Handled administrative tasks, such as filing medical records, processing admissions, and managing office supplies.

IT Intern

Ascension Parish School Board
06.2020 - 05.2022
  • Assisted with troubleshooting and resolving technical issues for end users
  • Provided support for hardware and software installations and upgrades
  • Helped develop and implement IT security protocols to protect company data and systems
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Assisted in developing user-friendly interfaces for streamlined client experiences.

Team Trainer

Chick-fil-A
05.2020 - 10.2021
  • Led training sessions for new team members, ensuring they acquired necessary skills and knowledge
  • Mentored and coached team members, providing guidance and support to enhance performance

Education

Bachelor's - Computer Science

LSU
Baton Rouge, LA
05-2026

Diploma -

East Ascension High School
Gonzales, LA
05.2022

Skills

  • Software installation
  • Network configuration
  • Hardware troubleshooting
  • Typing speed
  • Customer service
  • MS Office Suite
  • Customer Service
  • Teamwork and Collaboration

Certificationscourses

  • ITF+ Certification
  • Customer Service Certified

Timeline

Sales Associate

Racetrac
09.2022 - Current

Receptionist

Chateau St James
05.2022 - 09.2022

IT Intern

Ascension Parish School Board
06.2020 - 05.2022

Team Trainer

Chick-fil-A
05.2020 - 10.2021

Diploma -

East Ascension High School

Bachelor's - Computer Science

LSU
Ceionna Mitchell