CeKenna Vaughn
Zachary,LA
Summary
Detail-oriented Healthcare Administrative Professional with experience in patient access, insurance verification, and medical scheduling in clinical settings. Expertise in Epic EMR systems, patient relations, and HIPAA compliance. Demonstrated ability to maintain accuracy in fast-paced environments while effectively managing multiple responsibilities to support patients and healthcare teams.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Our Lady Of The Lake Hospital
Baton Rouge, Louisiana
02.2025 - Current
- Verify patient demographics, insurance eligibility, and medical information with accuracy and efficiency.
- Process patient registration, copay collections, and documentation using Epic EMR systems.
- Provide professional customer service and support to patients and families in a fast-paced emergency care environment.
- Maintain HIPAA compliance while managing confidential patient information and medical records.
- Collaborate with healthcare staff to ensure efficient patient flow and accurate account processing.
Patient Access Ambassador
Baylor Scott & White Medical Center
Dallas, TX
09.2024 - 02.2025
- Welcomed and assisted patients and visitors while providing excellent customer service.
- Responded to patient inquiries and provided directions and information regarding hospital services.
- Entered and updated patient information accurately using Epic EMR systems.
Clinic Staff Assistant (CSA 1)
Ut Southwestern Medical Center
Irving, Texas
11.2023 - 04.2024
- Coordinated patient appointments and care for OB/GYN patients to enhance patient flow.
- Streamlined front office clinical workflows while ensuring accuracy of medical records.
- Provided exceptional customer service by assisting patients and healthcare staff effectively.
- Managed patient documentation and maintained HIPAA compliance.
- Assisted with inventory management and office supply coordination,
Peer Counselor/HIV Case Aide
Ut Southwestern Medical Center
Dallas, TX
03.2023 - 11.2023
- Provided case management support and coordinated resources for women living or newly diagnosed with HIV.
- Coordinated appointments and arranged transportation to facilitate client access to care.
- Maintained accurate documentation and confidentiality of patient records.
- Guided clients in navigating healthcare and support services for improved well-being.
- Provided compassionate support, addressing client concerns to foster trust and engagement.
Registration Specialist
Parkland Moody Breast Center
Dallas, TX
01.2021 - 03.2023
- Verified insurance coverage and collected patient demographic information to ensure accurate billing and minimize claim rejections.
- Updated and reviewed patient records using Epic EMR systems to ensure accuracy and completeness.
- Supported hospital and clinic operations through strong customer service and administrative support.
- Maintained strict HIPAA compliance while managing confidential patient information to protect patient privacy and trust.
- Assisted patients with check-in procedures and payment processing to enhance overall patient experience and streamline clinic workflow.
Unit Clerk II
Baton Rouge General Hospital
Baton Rouge, Louisiana
09.2017 - 09.2020
- Organized patient charts, reports, and medical documents to ensure easy access and compliance.
- Acted as the primary point of contact for patients, visitors, and incoming calls.
- Assisted physicians, nurses, and healthcare staff with administrative tasks to streamline workflow.
- Applied medical terminology and hospital systems to enhance daily operations.
Hospitality Hostess
Baton Rouge General Hospital
Baton Rouge, Louisiana
01.2015 - 02.2017
- Contributed to patient satisfaction and smooth daily operations in hospital setting.
- Facilitated meal planning and dietary support services to enhance patient well-being.
- Coordinated with healthcare staff to ensure accurate patient documentation and streamline communication.
- Educated patients regarding nutritional support and meal preparations.
Education
Certification - Medical Coding And Billing
MedVance Medical Institute
Baton Rouge, LASkills
- Patient Registration & Scheduling
- Insurance Verification & Eligibility
- Epic EMR
- HIPAA compliance
- Medical Records Management
- Front Office Operation
- Data Entry & Documentation
- Multi-Line Phone Systems
- Cash Handling & Payment Posting
- Problem Resolution
- Administrative Support
- Customer Service & Patients Relations
Timeline
Patient Access Representative
Our Lady Of The Lake Hospital
02.2025 - Current
Patient Access Ambassador
Baylor Scott & White Medical Center
09.2024 - 02.2025
Clinic Staff Assistant (CSA 1)
Ut Southwestern Medical Center
11.2023 - 04.2024
Peer Counselor/HIV Case Aide
Ut Southwestern Medical Center
03.2023 - 11.2023
Registration Specialist
Parkland Moody Breast Center
01.2021 - 03.2023
Unit Clerk II
Baton Rouge General Hospital
09.2017 - 09.2020
Hospitality Hostess
Baton Rouge General Hospital
01.2015 - 02.2017
Certification - Medical Coding And Billing
MedVance Medical Institute