Ce’Kiah Johnson
Certified Foot And Ankle Specialists
Pompano Beach
7
years of professional experience
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Work History
Medical Assistant
2 Years 1 Month- Assisted physicians with patient examinations and procedures, ensuring compliance with safety protocols.
- Coordinated patient scheduling and follow-ups, enhancing office efficiency and patient flow.
- Managed medical records, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
- Educated patients on pre- and post-operative care instructions, improving overall patient satisfaction.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate medical records and patient information management systems.
Insurance Verification / Claims Specialist
1 Year- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Evaluated and processed claims for accuracy, ensuring compliance with industry standards.
- Collaborated with healthcare providers to gather necessary documentation for claim resolution.
Medical Billing and Collections Advocate
1 Year 4 Months- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
- Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
Client Service / Data Entry Representative
2 Years 2 Months- Improved customer service by promptly addressing inquiries and resolving issues related to entered data.
- Utilized specialized software programs to efficiently enter, update, and maintain company records.
- Demonstrated versatility by effectively working independently or collaboratively as part of a team on diverse assignments.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained confidentiality of sensitive information while managing records.
- Processed high volumes of data entries with accuracy and attention to detail.
Education
Certified Medical Assistant - Nursing
High School Diploma
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
EMR / EHR
Vital signs monitoring
Data entry
Patient-focused care
Electronic health records
Electronic medical records
Reliable team player
CPR
Compassionate
Insurance verification
Medical billing and coding
Languages
English
References
Available Upon Request
Timeline
Medical Assistant
Certified Foot And Ankle Specialists
03.2024 - 04.2026Read More
Insurance Verification / Claims Specialist
3D Radiology and Research
02.2023 - 02.2024Read More
Medical Billing and Collections Advocate
Kanner & Pintaluga
09.2021 - 01.2023Read More
Client Service / Data Entry Representative
Florence Fuller Child Development Center
05.2019 - 07.2021Read More
Monarch High School
High School Diploma
Read More
Florida Career College - Miami
Certified Medical Assistant from Nursing
Read More