Celena Jefferies
Belleville,MI
Summary
Dynamic and results-driven professional with extensive experience at Holiday Inn Express Hotel Suites, excelling in guest relations and staff training. Proven ability to enhance service quality and operational efficiency through effective task assignment and cleaning techniques, ensuring high standards of cleanliness and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn Express Hotel Suites
06.2018 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Scanning Clerk
CEVA Logistics Inc.
05.2016 - 01.2017
- Demonstrated versatility by successfully managing various types of documents, including invoices, contracts, and legal forms.
- Streamlined workflow processes with effective communication among team members and management.
- Aided in the implementation of new scanning technology, assisting colleagues in adapting to updated systems for increased productivity.
- Increased team efficiency by cross-training peers on multiple scanning systems and software applications.
Retail Merchandiser
JCPenney
04.2008 - 10.2014
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
Material Inspector
Benmar Display And Design
02.2013 - 03.2014
- Collaborated with procurement team to source high-quality materials, ultimately reducing production delays.
- Conducted root cause analysis to identify sources of non-conformance in received materials, leading to improved supplier accountability.
- Enhanced quality control measures for materials, resulting in reduced defects and increased customer satisfaction.
- Proactively identified opportunities to improve inspection workflows through close collaboration with cross-functional teams such as logistics and production planning staff.
Education
High School Diploma -
Waverly High School
Lansing, MISkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Cleaning techniques
- Training and mentoring
- Staff scheduling
Timeline
Housekeeping Supervisor
Holiday Inn Express Hotel Suites
06.2018 - Current
Scanning Clerk
CEVA Logistics Inc.
05.2016 - 01.2017
Material Inspector
Benmar Display And Design
02.2013 - 03.2014
Retail Merchandiser
JCPenney
04.2008 - 10.2014
High School Diploma -
Waverly High School
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