Celena Montoya
Riverside,CA
Summary
Achieved streamlined pharmacy operations through precise medication preparation and effective inventory oversight. Enhanced patient care quality by promoting teamwork and adaptability to meet dynamic demands. Delivered consistent support that contributed to overall pharmacy success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Pharmacy Technician 2
Loma Linda University Medical Center
Loma Linda, CA
2022 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Operated pharmacy software for prescription processing and patient record management.
- Streamlined workflow processes to reduce wait times for patients significantly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Costco Wholesale Corp
Vallejo, CA
02.2021 - 02.2022
- Processed prescription orders accurately and efficiently, ensuring patient safety and compliance with regulations.
- Assisted pharmacists in medication management, providing support in inventory control and
- Maintained cleanliness and organization of pharmacy workspace, promoting a safe environment for staff and customers.
- Assisted customers with prescription inquiries and provided medication information.
- Operated pharmacy systems for processing prescriptions and managing patient records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Pharmacy Technician
Clayworth Pharmacy
Castro Valley, CA
07.2013 - 02.2021
- Resolve patient issues, contact patients, doctors' offices and insurance to resolve claim issues, receives packing order and pulls items to be filled and delivered to patients, processing prescriptions (from intake to order completion), solely run own department which encompasses single dose and multidose packing, psychiatric injectable order and processing to completion, ability to gather and obtain pertinent information to process TAR’s and prior authorizations, fluent in all administrative and inventory management duties
Pharmacy Technician Extern
Kaiser SF Medical Center Outpatient Pharmacy
01.2013 - 02.2013
- Inventory management, pulled drugs for patient prescription orders to be either picked up or delivered to other floors of medical center, assisted in filling and labeling the medication bottles for patients, patient relations, compounding
Administrative Assistant
Pleasant Hill Chamber of Commerce
01.2010 - 09.2010
- Maintained, designed, implemented and executed Google Docs for chamber events, filed, faxed, emailed correspondence, took messages, calendared, assisted in set up of chamber events, executed and maintained database of members via Access, Quickbooks online, Constant Contact and membership website directory
Education
Associate of Science - Pharmacy
Carrington College
San Leandro, CaliforniaSkills
- Assisted teams in utilizing Microsoft Office, RX 30, DocuTrack, Google Docs, and Enterprise RX for daily tasks Supported documentation processes and data management to enhance workflow efficiency Collaborated with colleagues to streamline project documentation and communication
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Resolving customer issues
- Customer service
- Attention to detail
- Certified pharmacy technician (cpht)
Certification
CA State board of Pharmacy, Pharmacy Technician Lic#131837 exp. 03/2027
- CPhT - Certified Pharmacy Technician Certification #30155255 exp. 2/2027
Timeline
Pharmacy Technician
Costco Wholesale Corp
02.2021 - 02.2022
Pharmacy Technician
Clayworth Pharmacy
07.2013 - 02.2021
Pharmacy Technician Extern
Kaiser SF Medical Center Outpatient Pharmacy
01.2013 - 02.2013
Administrative Assistant
Pleasant Hill Chamber of Commerce
01.2010 - 09.2010
Pharmacy Technician 2
Loma Linda University Medical Center
2022 - Current
Associate of Science - Pharmacy
Carrington College