Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celena Salmeron

Miami,FL

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Patient Access Representative

HCA Florida Kendall Hospital
Miami, FL
06.2022 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Explained policies, procedures and services to patients.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Verified insurance coverage for services provided by the facility.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Prepared daily reports on registration activities, highlighting areas for improvement.

Visual Merchandiser Supervisor

Pandora Jewelry
Miami, FL
06.2021 - 05.2022
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Maintained current data on sales and fashion trends to plan future purchases.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Communicated and coordinated planogram execution with store management.
  • Organized and prioritized projects.
  • Organized shipment paperwork, managed file systems and updated tracking spreadsheets.

Sales Floor Supervisor

JCPenney
Miami, FL
04.2019 - 06.2021
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
  • Set ambitious sales goals and helped staff meet targets with coaching and support.
  • Generated, reviewed and distributed sales reports each week for management.
  • Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Operations Supervisor

Sephora Inside Jcpenny
Maimi, FL
02.2014 - 04.2019
  • Planned routine operations and special projects under direction of operations manager.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Assisted management in making important decisions by collecting, organizing and modeling data.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Managed supply chain and monitored all logistics functions for company.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.

Merchandise Assistant

JCPenney
Miami, FL
08.2012 - 02.2014
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Presented updated floor plans and design strategy to store management.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.

Cashier

JCPenney
Miami, FL
09.2011 - 08.2012
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
08.2010

Skills

  • Customer Service
  • Leadership
  • Management Skills
  • Oral & Written Communication skill
  • Problem-Solving
  • Customer Relation
  • Bilingual
  • Social Skill
  • Microsoft Office Excel
  • Microsoft Office Words & Power Point
  • Filing/Organizing
  • Multitasking

Timeline

Patient Access Representative

HCA Florida Kendall Hospital
06.2022 - Current

Visual Merchandiser Supervisor

Pandora Jewelry
06.2021 - 05.2022

Sales Floor Supervisor

JCPenney
04.2019 - 06.2021

Operations Supervisor

Sephora Inside Jcpenny
02.2014 - 04.2019

Merchandise Assistant

JCPenney
08.2012 - 02.2014

Cashier

JCPenney
09.2011 - 08.2012

High School Diploma -

Coral Gables Senior High School

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Celena Salmeron