CELENA TROPEA
Vineland,NJ
Summary
Energetic self-starter with a strong focus on teamwork and collaboration. Goal-oriented with a dynamic perspective and a commitment to continuous learning. Seeking to leverage sales skills and customer engagement to drive success in a new role.
Overview
6
6
years of professional experience
Work History
Quotes Specialist
General Floor
Bellmawr, US
05.2022 - 05.2024
- Estimate quantity and cost of merchandise required to complete customer projects.
- Greeted customers at branch locations.
- Ascertain customer needs and assist by either managing directly or aligning with another department.
- Review for accuracy; quantity, color, item number, delivery spec and place special orders.
- Recommend other similar products, up-sell whenever possible.
- Assist in locating merchandise based on customer requests.
- Computed sales prices and completed purchases, cash and credit payments.
- Maintained current knowledge of special product sales and promotions.
- Responsible for understanding and executing payment, return and exchange policies in accordance with company guidelines.
Sales Associate
Lowe's
Millville, US
05.2018 - 11.2022
- Sold various products by explaining unique features and educating customers on proper application.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls from customers and vendors in order to provide accurate information.
- Knowledge of current promotions, return and exchange policies.
- Built and cultivated trusting relationships with customers by making personal connections.
- Worked as part of the sales team to achieve group targets.
- Met merchandise processing standards.
Benefit Arch Expert
Ulta Beauty Inc
Rio Grande, US
06.2019 - 03.2021
- Customized styles provided services and products to suit client needs and meet customer satisfaction.
- Maintained up-to-the minute knowledge of industry products including chemical composition, structure, and properties of products.
- Worked successfully with a diverse group of coworkers to accomplish goals, address issues related to our products and services.
- Worked closely with team members to deliver sales projections.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Management of multiple projects simultaneously to ensure excellent quality and on time delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Converted 80% of service customers into product customers.
Accounts Payable Assistant
General Floor
Bellmawr, US
- Processed invoices and expenses accurately and efficiently.
- Utilized accounting software to track and analyze financial data.
- Maintained accurate and organized financial records and documentation.
- Resolved invoice discrepancies and payment issues in a timely matter.
- Managed full-cycle accounts payable process for a high-volume organization.
Education
HIGH SCHOOL DIPLOMA -
Cape May Technical Highschool
01-2015
Skills
- Invoice processing and financial tracking
- Accounts reconciliation and expense management
- Payment resolution and customer relationship management
- Team collaboration and effective communication
- Problem solving and attention to detail
- Time management
Timeline
Quotes Specialist
General Floor
05.2022 - 05.2024
Benefit Arch Expert
Ulta Beauty Inc
06.2019 - 03.2021
Sales Associate
Lowe's
05.2018 - 11.2022
Accounts Payable Assistant
General Floor
HIGH SCHOOL DIPLOMA -
Cape May Technical Highschool