Celena Kendricks
Gilbert,AZ
Summary
Professional coordinator with strong organizational and communication skills. Adept at managing onboarding processes and ensuring seamless integration of new employees. Focused on team collaboration and delivering results. Known for adaptability and reliability in dynamic environments. Skilled in operations, conflict resolution, and training program development.
Overview
15
15
years of professional experience
Work History
Account Executive
Dish Network Corp
Chandler, AZ
07.2025 - 04.2026
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Developed tailored solutions to meet diverse client needs and exceed expectations.
- Led contract negotiations, ensuring favorable terms aligned with company objectives.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
Program Manager Medicare Sales
Bloom Insurance Agency
Gilbert, AZ
10.2018 - 06.2025
- Served as a liaison between internal departments such as training, production, human resources, client relations and finance, ensuring seamless end-to-end management of client accounts.
- Led onboarding and training of new hires to fulfill business requirements and reduction of attrition.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored team members, fostering skills development and promoting a culture of continuous improvement.
- Analyzed program performance data to inform decision-making and improve overall project outcomes consistently.
Dealer Enrollment Specialist
Credit Acceptance Corporation
Southfield, MI
10.2011 - 08.2018
- Answered and directed phone calls and liaised with sales team and regional directors.
- In person onboarding and training of regional sales market area managers.
- Conduct financial, regulatory and license research of dealership principal to ensure compliance with local and state laws.
- Create contracts, obtain authorized signatures and enroll Dealership into automobile financing program for their customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
MBA - Management And Leadership
Western Governors University
Salt Lake City, UT05-2023
BBA - Business Administration
Baker College
Flint, MI07-2017
Skills
- Policy and Procedure Improvement
- Change Management
- Customer Relationship Management
- Program Leadership
- Business Acumen
- Sales Strategies
- Performance Tracking and Evaluations
- Employee Scheduling
- MS Office Applications
- Verbal and Written Communication
- Presentation Creation and Delivery
- Time Management
Timeline
Account Executive
Dish Network Corp
07.2025 - 04.2026
Program Manager Medicare Sales
Bloom Insurance Agency
10.2018 - 06.2025
Dealer Enrollment Specialist
Credit Acceptance Corporation
10.2011 - 08.2018
MBA - Management And Leadership
Western Governors University
BBA - Business Administration
Baker College