Dynamic professional with a robust background in shift supervision and customer service. Expertise in motivating teams and maintaining operational efficiency, ready to enhance service delivery and team performance.
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Server Shift Leader
The Flying Biscuit Cafe
Houston
12.2025 - Current
Supervised daily operations during shifts to ensure smooth service flow.
Coordinated with kitchen staff to manage orders and resolve issues promptly.
Trained new servers on menu items and customer service standards.
Managed cash register operations and processed payments accurately.
Assisted in maintaining cleanliness and organization of dining areas and service stations.
Bartender
Headliners Sports Bar
Houston
08.2024 - 11.2025
Greeted customers and provided excellent customer service.
Assisted guests with drink selections and provided recommendations based on tastes.
Mixed and served beverages according to established recipes and customer preferences.
Maintained cleanliness and organization of the bar area during service shifts.
Server Bartender
Umi Sushi Bar
Austin
01.2023 - 08.2024
Delivered exceptional customer service in fast-paced dining environment.
Resolved customer complaints promptly to enhance guest satisfaction.
Managed customer orders using point-of-sale system efficiently.
Collaborated with kitchen staff to ensure timely food preparation and presentation.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Lead Bartender
Bombshells Restaurant And Bar
Houston
11.2018 - 11.2022
Developed seasonal cocktail menus to enhance guest experience.
Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Stocked bar with beer, wine, liquor and related supplies.