MISHA CULLUM
Server / Lead
Keller,TX
Summary
Seeking a management position with unlimited opportunities, where hard work and accomplishments are rewarded. Server supporting busy dining-room service through attentive guest care, accurate table coordination, and steady payment processing. Bring a background in food safety, cash handling, and peer support to help keep service organized during rush periods. Delivers polished front-of-house service while maintaining timing, accuracy, and a calm floor presence.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
P. F. Chang's
10.2022 - Current
- Led team during high-volume shifts, ensuring optimal service and guest satisfaction.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Trained new staff on menu knowledge, service protocols, and operational procedures.
- Coordinated with kitchen and bar staff to streamline order delivery process.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Monitored food safety standards, maintaining compliance with health regulations.
- Developed schedules optimizing labor resources while meeting business demands.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Received orders, ensuring order/product integrity.
Server, Host and OPD
P. F. Chang's
10.2022 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy, ensuring timely delivery and quality standards.
- Streamlined workflow processes, improving table turnover rates during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new servers, fostering team efficiency and cohesion.
- Cultivated warm relationships with regular customers.
Server and Back Wait Staff
P. F. Chang’s
10.2015 - 09.2019
- Prepared orders to meet presentation and food safety standards, ensuring timely delivery for customer satisfaction.
- Trained peers, fostering a collaborative environment that supported personal growth and development.
- Provide training to peers while embracing opportunities to excel in personal growth and development.
- Maintained accuracy in cash handling and processed payments, ensuring smooth transactions for guests.
Education
Bachelor of Science - Clinical Psychology
University of North Texas
Denton, TX05.2027
General Studies -
Tarrant County College
Fort Worth, TX05.2001
Skills
- Guest service
- Order accuracy
- Food safety standards
- Cash handling
- Guest relations
- Training peers
- Opening procedures
- Table management
- Reservation management
- Shift coordination
Timeline
Server Shift Leader
P. F. Chang's
10.2022 - Current
Server, Host and OPD
P. F. Chang's
10.2022 - Current
Server and Back Wait Staff
P. F. Chang’s
10.2015 - 09.2019
Bachelor of Science - Clinical Psychology
University of North Texas
General Studies -
Tarrant County College