Celeste Cooley
Silverhill,AL
Summary
Hardworking with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Eye Consultants of Foley
Foley, AL
09.2021 - 11.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Insurance Verification Specialist
Eastern Shore Eye Care And Optical Boutique
Fairhope, AL
06.2023 - 03.2024
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Provided timely follow up with payers regarding payment status of claims.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
Optician
Terrezza Optical
Foley, AL
11.2021 - 03.2022
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
Education
Associate of Science - Early Childhood Education
Coastal Alabama Community College
Bay Minette, AL01-2025
Robertsdale High School
Robertsdale, AL01-2021
Skills
- Supply Management
- Office Organization
- Customer Service
- Mail Sorting
- Cash Handling
- Office Administration
- Appointment confirmation
- Correspondence typing
- Guest Relations
- Call Routing
- Telephone Etiquette
- Filing
- Time Management
- Listening Skills
- Work Prioritization
- Complex Problem-Solving
Certification
- BLS Certification
Accomplishments
- President's List
References
References available upon request.
Timeline
Insurance Verification Specialist
Eastern Shore Eye Care And Optical Boutique
06.2023 - 03.2024
Optician
Terrezza Optical
11.2021 - 03.2022
Front Desk Receptionist
Eye Consultants of Foley
09.2021 - 11.2024
Associate of Science - Early Childhood Education
Coastal Alabama Community College
Robertsdale High School
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