Celeste Dimas-bahena
Grayson,GA
Summary
Accomplished Shift Manager with a proven track record at McDonald’s, enhancing customer satisfaction and team performance through expert coaching, problem-solving, and multitasking. I am both skilled in customer service and kitchen. I am skilled in cash handling and fostering a culture of safety procedures . I excel in high-pressure environments, ensuring operational excellence and employee development.
Overview
6
6
years of professional experience
Work History
Shift Manager/hiring Manager
McDonald’s
11.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Service Crew Member
Panda Express
08.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Familiar with closing and opening procedures.
- Great at managing money when dealing with transactions.
Crew Member/shift Manager
McDonald’s
07.2019 - 09.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
Associate Degree - Sonography
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma - N/A
Grayson High School
50 New Hope Rd, Loganville GA 3005205.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Delegating work
- Safety compliance
- Hiring and recruiting
- Shift leadership
- Shift checklists
- Customer service
- Problem-solving
- Critical thinking
- Coaching and mentoring
- Product assembly
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager/hiring Manager
McDonald’s
11.2023 - Current
Service Crew Member
Panda Express
08.2021 - 01.2022
Crew Member/shift Manager
McDonald’s
07.2019 - 09.2023
Associate Degree - Sonography
Gwinnett Technical College
High School Diploma - N/A
Grayson High School
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