Kurt Jefferson
Portland
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hiring and Recruiting Manager
Amazon
05.2023 - 11.2025
- Developed and implemented recruitment strategies to attract top talent across multiple departments.
- Streamlined onboarding processes, enhancing new hire integration and retention rates.
- Collaborated with department heads to identify staffing needs and optimize workforce planning.
- Conducted training sessions for hiring teams on best practices in candidate evaluation and selection.
- Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
Lead Server
Marlow's Tavern
03.2015 - 07.2020
- Supervised daily operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored junior staff on service standards and menu knowledge.
- Coordinated with kitchen staff to streamline order delivery processes.
- Developed and implemented new training materials to enhance team performance.
- Resolved customer complaints efficiently, improving overall dining experience.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Cashier Manager
Walmart
03.2014 - 01.2016
- Supervised daily cashier operations to ensure efficient transaction processing and customer satisfaction.
- Trained and mentored staff on cash handling procedures and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and minimize discrepancies.
- Developed schedules to align staffing with peak customer traffic, enhancing service delivery.
- Resolved customer inquiries and complaints promptly, improving overall shopping experience.
Cashier
Walmart
02.2010 - 08.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations, ensuring accuracy in cash handling.
- Maintained clean and organized checkout areas to enhance customer experience.
Club Associate
Boys and Girls Club
07.2006 - 2009
- Assisted in planning and executing daily activities for youth engagement.
- Supported staff in maintaining a safe and welcoming environment for all members.
- Collaborated with team to facilitate educational programs and recreational activities.
- Developed positive relationships with children, encouraging participation and teamwork.
- Managed supply inventory, ensuring availability of materials for programming.
Education
Bachelor of Science - Business Administration
Michigan State University
East Lansing, MIHigh School Diploma -
Avondale Senior High School
Auburn Hills, MI04.2010
Skills
- Recruitment analytics
- Cash handling
- Microsoft outlook, word, and Excel
- Training and mentoring
- Excellent time management skills
- Team building and leadership
- Effective workflow management
- Staff training
Certification
Approved Marijuana Workers Permit State of OR
Timeline
Hiring and Recruiting Manager
Amazon
05.2023 - 11.2025
Lead Server
Marlow's Tavern
03.2015 - 07.2020
Cashier Manager
Walmart
03.2014 - 01.2016
Cashier
Walmart
02.2010 - 08.2012
Club Associate
Boys and Girls Club
07.2006 - 2009
Bachelor of Science - Business Administration
Michigan State University
High School Diploma -
Avondale Senior High School