Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Celeste Gallegos

Dallas,TX

Summary

Hardworking and dedicated professional with authorization to work in the US for any employer. Experience in customer service. Proficient in Microsoft Office. Seeking a challenging position to utilize expertise and contribute to organizational success.

Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Smiley Dental and Orthodontics
Dallas, TX
08.2021 - 05.2024
  • Pick up inbound calls, schedule patients, and verify insurance.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained accurate records of customer interactions for future reference.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Service Representative

Peg
Mesquite, TX
10.2018 - 11.2019
  • Handling inbound calls for multiple campaigns, helping customers with their customer service issues.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier/Sales Associate

E.T.'s Tobacco Shop
Dallas, TX
05.2016 - 09.2017
  • Interaction with customers: receiving orders, processing sales and money managing, and managing customer issues
  • Unloading, stocking and maintaining required inventory level
  • Answering calls regarding items we had in stock
  • Shift change money drop, counting money, credit card receipts, etc.

Shift Leader

Taco Cabana
Rockwall, TX
04.2015 - 05.2016
  • Interaction with customers: receiving orders, processing sales and monies, and managing customer issues
  • Training and motivating team members
  • Preparation of products
  • Maintaining quality of product
  • Monitoring all service equipment
  • Unloading, stocking and maintaining required inventory level
  • Preparing/making/transporting deposits, preparing proposed labor schedules, product projections, financials for store manager's review/approval.

Education

High School Diploma -

West Mesquite High School
Mesquite, TX
06.2015

Skills

  • Shift Lead
  • Customer Service
  • Data Entry
  • Complaint resolution
  • Resolving issues
  • Appointment Scheduling
  • Call handling
  • Call Center Operations
  • Customer communications
  • Proficient in Microsoft Office
  • Call control skills
  • Call Center Customer Service
  • Providing customer support
  • 50 WPM
  • Customer Support
  • Answering questions
  • Verbal and written communication

References

References available upon request.

Timeline

Call Center Representative

Smiley Dental and Orthodontics
08.2021 - 05.2024

Customer Service Representative

Peg
10.2018 - 11.2019

Cashier/Sales Associate

E.T.'s Tobacco Shop
05.2016 - 09.2017

Shift Leader

Taco Cabana
04.2015 - 05.2016

High School Diploma -

West Mesquite High School

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Celeste Gallegos