Celeste Gereke
McKees Rocks,PA
Summary
A friendly demeanor and problem-solving abilities lead to increased customer satisfaction across roles, demonstrating capacity for positive customer engagement and efficient time management. An organized and dependable candidate successful at managing multiple priorities with a positive attitude, and goal oriented approach.
Overview
3
3
years of professional experience
Work History
Stylist Sales Associate
Francescas
07.2022 - 08.2023
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Translated inspiration into action by solving customer styling needs.
Associate
Tropical Smoothie Cafe
06.2022 - 01.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Collaborated with team members to optimize productivity during peak hours.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
Ice Cream Attendant
Cold Stone Creamery
10.2021 - 03.2022
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Completed opening and closing procedures efficiently, setting up store for success each day.
- Maintained clean and organized workspace, ensuring optimal hygiene standards for food safety.
- Fostered positive work environment by supporting fellow team members and maintaining cooperative attitude during each shift.
- Demonstrated excellent problem-solving skills when addressing customer concerns or complaints, resulting in satisfied patrons.
Education
High School Diploma -
Lincoln Park Performing Arts Charter School
Midland, PA06.2024
Skills
Positive Customer Engagement
- Friendly and Helpful
- Attention to Detail
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Product Knowledge
- Organization
- Customer Service
- Time Management
- Complex Problem-Solving
Work Preference
Timeline
Stylist Sales Associate
Francescas
07.2022 - 08.2023
Associate
Tropical Smoothie Cafe
06.2022 - 01.2023
Ice Cream Attendant
Cold Stone Creamery
10.2021 - 03.2022
High School Diploma -
Lincoln Park Performing Arts Charter School
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