Celeste Gonzalez
.
Los Angeles,Ca
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
1
1
Language
Work History
ER ACCOUNT PATIENT
REGISTER, Saint Francis Hospital
08.2020 - Current
- Responsible for patient registration in ER and patient information verification in a Trauma II center
- Able to thrive chaotic environments
- Duties include to arrange efficient and orderly admission of patients, creation of HAR accounts, OTA’s, HBOP fees and ensure correct patient information and necessary signatures are collected along with patients being aware of the hospitals policies and procedures
- Utilization of programs such as EPIC, ONE SOURCE,
- CLEARANCE, AHIQA, Medical and Medicare verification and other programs
- High call center volume experience, scheduling appointments, directing calls to appropriate departments
- Other duties include the following
- Insurance verification
- PCP/Capitations
- Group/IPA HMO
- Creating appointments
- Co-pays
- Assist’s with Medical enrollment eligibility
- Medical / Medicare verification
- Patient information for transfers and intakes for ER/ Trauma/ STEMI and Stroke
- Patient Information Desk
- In charge of keeping track of how many visitors are in a patients room 1
- Enforcing mask mandate and verifying every visitor has a COVID vaccination or negative test
California Pizza Kitchen
03.2019 - 08.2020
- Taking and processing guests’ orders in a timely fashion
- Manage large groups efficiently through attentive service
- Handling cash and credit card transactions
- Handle guests’ complaints/requests quickly
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Always keep tables clean and tidy
- Deliver checks and collect payments.
Caregiver
Glendale, CA
12.2018 - 03.2019
- Assess medical needs
- Checking on your senior loved one's health is an important caregiver responsibility
- Prepare a care plan
- Assist with basic needs
- Provide companionship
- Help with housekeeping
- Monitor medications
- Assess your care plan regularly.
Crew member
Trader Joe’s
11.2018 - 02.2019
- Greet customers upon arrival, inform customers about current specials or promotions, address customer questions and concerns, bag groceries, stock.
Host
California Pizza Kitchen
05.2018 - 11.2018
- Greet customers upon arrival, inform customers about current 2 specials or promotions, address customer questions and concerns, bag groceries, stock.
Education
General Studies
Los Angeles
Skills
EPIC/EHRundefined
Timeline
ER ACCOUNT PATIENT
REGISTER, Saint Francis Hospital
08.2020 - Current
California Pizza Kitchen
03.2019 - 08.2020
Caregiver
12.2018 - 03.2019
Crew member
Trader Joe’s
11.2018 - 02.2019
Host
California Pizza Kitchen
05.2018 - 11.2018
General Studies
Los Angeles
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