Celeste Greene
New York
Summary
Results-oriented Shift Supervisor with expertise in cash handling and employee training. Committed to optimizing operations and ensuring exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
New York, NY
11.2018 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored team members on product knowledge and operational procedures.
- Implemented strategies to optimize inventory management and minimize waste.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Increased sales daily by 10%
- Coordinated staff schedules to align with peak business hours and staffing needs.
- Trained new employees and delegated daily tasks and responsibilities.
Floor Supervisor
Fairway Market
New York, NY
02.2013 - 11.2018
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new staff on store policies, procedures, and customer service techniques.
- Managed inventory levels, conducting regular stock audits to minimize waste.
- Coordinated team schedules to optimize coverage during peak hours and special events.
- Supervised a staff of 30 to ensure they give the best customer service.
Seasonal Sales Associate
Saks Fifth Avenue
New York, NY
11.2010 - 02.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Implemented inventory management processes, ensuring accurate stock levels and minimizing discrepancies.
- Managed over 20 calls a day.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered exceptional customer service, enhancing client relationships and loyalty.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ05.2026
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Conflict resolution techniques
- Problem-solving
Certification
- Introductory of healthcare , Penn foster - 2026
Languages
English
Timeline
Shift Supervisor
Starbucks
11.2018 - Current
Floor Supervisor
Fairway Market
02.2013 - 11.2018
Seasonal Sales Associate
Saks Fifth Avenue
11.2010 - 02.2011
High School Diploma -
Penn Foster College