Celeste Hernandez
El Paso
Summary
Results-driven Food and Beverage Manager with expertise in cost control, menu development, and enhancing service quality. Proven track record in optimizing operations and training teams to exceed customer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
The Plaza Hotel Pioneer Park
08.2024 - Current
- Managed daily operations of food and beverage outlets, ensuring quality service and guest satisfaction.
- Developed and implemented training strategies to enhance service quality at Michelin-rated hotel for Forbes readiness.
- Trained and mentored team members on customer service standards and operational procedures.
- Oversaw inventory management, including ordering and stock control, to minimize waste and maximize efficiency.
- Analyzed guest feedback to identify areas for improvement in service delivery and menu offerings.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Restaurant Manager
Crave
02.2023 - 08.2024
- Oversaw daily restaurant operations, ensuring high-quality service and guest satisfaction.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory levels and collaborated with suppliers to optimize ordering processes.
Restaurant Manager
Villiage Inn
03.2021 - 02.2023
- Coordinated special events, enhancing brand visibility and driving additional revenue streams.
- Resolved customer complaints effectively, fostering a positive dining experience for guests.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Associate of Science - Business
El Paso Community College
El Paso, TX05-2020
Skills
- Food and beverage operations
- Cost control
- Menu development
- Wine pairing
- Labor management
- Sanitation standards
- Ordering supplies
Certification
TABC and Food Handlers
Languages
Spanish
Timeline
Food and Beverage Manager
The Plaza Hotel Pioneer Park
08.2024 - Current
Restaurant Manager
Crave
02.2023 - 08.2024
Restaurant Manager
Villiage Inn
03.2021 - 02.2023
Associate of Science - Business
El Paso Community College