Celeste Jackson
San Antonio,TX
Summary
Knowledgeable Digital Marketing Coordinator experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Server
The Albany Bar & Grille
03.2023 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
Depot Grille
08.2020 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Buffalo Wild Wings
01.2019 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Social Media Manager
SpreadJoy
08.2021 - 03.2022
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results using Content Management Systems.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Maintained expert-level skills over several different digital platforms such as Facebook, Instagram, TikTok, Twitter, and WordPress.
- Scheduled Content Across Multiple digital platforms.
- Created videos and managed YouTube channel to strengthen company reputation.
Digital Marketing Manager
Warner Pacific University
08.2016 - 05.2017
- Created marketing calendars and posted new content to coincide with events and university departments.
- Analyzed and reported social media and online marketing campaign results.
- Managed social media accounts for different departments, generating interest and engagement.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Managed and edited LIVE video for online content.
- Scheduled posts and other online content using digital platforms.
Education
Zaki Gordon School of Cinematic Arts
Liberty University
Lynchburg, VA 08.2017 - 05.2019
Communications
Warner Pacific College
Portland, OR 08.2016 - 05.2017
Skills
Strong Work Ethic
Guest Engagement
Hospitality service expertise
Order Management
Exceptional customer service
Memory retention
Team Leadership
Customer Relationship Management (CRM)
Cross-Functional Teamwork
Timeline
Server
The Albany Bar & Grille
03.2023 - 08.2024
Social Media Manager
SpreadJoy
08.2021 - 03.2022
Manager
Depot Grille
08.2020 - 12.2021
Manager
Buffalo Wild Wings
01.2019 - 08.2020
Zaki Gordon School of Cinematic Arts
Liberty University
08.2017 - 05.2019
Digital Marketing Manager
Warner Pacific University
08.2016 - 05.2017
Communications
Warner Pacific College
08.2016 - 05.2017
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