Celeste Jimenez
Fort Worth,TX
Summary
Dedicated Young Adult with exceptional customer service skills with a heart to serve. Focused on enhancing my skills and professionalism. Experienced in fast paced environments and able to keep composure while working under pressure. Proven to keep a Professional but friendly and outgoing environment for all. Known for reliability and proactive approach, leveraging problem-solving skills and Interpersonal Communication skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Certified Trainer
Chick-fil-A
Fort Worth, TX
01.2026 - Current
- Developed training programs to enhance employee performance and service standards.
- Facilitated onboarding sessions to ensure new hires understand company culture and operational procedures.
- Conducted regular assessments to identify training needs and improve team competencies.
- Implemented feedback mechanisms to refine training materials and delivery methods.
- Utilized learning management systems to track employee progress and compliance with training requirements.
- Handling Refunds
- Handling extreme situations with upset guests to give the best experience possible.
Team Member
Chick-fil-A
Fort Worth, TX
02.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Learned all required tasks quickly to maximize performance.
- Managed inventory levels effectively, reducing waste through careful monitoring and stock rotation.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Volunteer
Fort Worth, TX
01.2022 - 10.2024
- Assisted with special events and programs.
- Assisted in cooking and preparing meals for the Community.
- Handled Tips and Donation Money.
- Assisted in Yard Work for the Community.
Babysitter
Fort Worth, TX
02.2022 - 02.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up household.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Taught Vocabulary Words, Numbers, and how to properly form sentences in both Spanish & English.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
High School Diploma -
Diamond Hill Jarvis High School
Fort Worth, TX06.2026
Skills
- Customer Service
- Heavy Lifting
- Training and Mentoring
- Complaint Resolution
- Multitasking
- Interpersonal
- Hospitality
- Organizational Skills
- Time Management
- Leadership qualities
- Money handling
- Teamwork and collaboration
- Problem-solving
Certification
- Leadership Program - Certified Trainer, Chick-Fil-A - January 2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Trainer
Chick-fil-A
01.2026 - Current
Team Member
Chick-fil-A
02.2025 - Current
Babysitter
02.2022 - 02.2024
Volunteer
01.2022 - 10.2024
High School Diploma -
Diamond Hill Jarvis High School