Celeste K. Laguna
Chula Vista,CA
Summary
With a proven track record at A.P.T.S. INC., I excel in bilingual communication and advanced word processing, enhancing tenant satisfaction and operational efficiency. Leveraging strong documentation skills and professionalism, I adeptly manage diverse client needs, significantly improving service delivery and client engagement without relying on numerical quantification.
Overview
8
8
years of professional experience
Work History
Leasing Agent/ Manager
A.P.T.S. INC.
08.2021 - Current
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Processed applications by conducting background checks and verifying references.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Performed administrative duties such as filing paperwork and updating databases.
- Maintained a professional attitude when dealing with difficult situations or customers.
Disability Caretaker
L.I.F.E.
San Diego
06.2023 - 06.2024
- Provided assistance with daily living activities such as bathing, dressing, and grooming.
- Assisted clients in developing independent living skills such as meal preparation, housekeeping, and budgeting.
- Organized leisure activities for clients that are tailored to their individual needs and interests.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contributed to case reviews of client status and progress.
Seasonal Tutor
King Chavez Preparatory Academy
San Diego, CA
01.2020 - 06.2021
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored
- Created lesson plans based on student IEPs.
- Collaborated with teachers, parents, and school administrators to develop strategies for success in the classroom.
- Assisted in developing individualized educational plans for special needs children.
El Pez Sushi Restaurant
01.2020 - 01.2021
- Attended customers needs
- Answered phone calls
- Stocked ingredients
Volunteer Work
Attorney at Law Daniel Laguna
01.2017 - 01.2020
- Reviewed incoming correspondence for attorney review and distributed mail to appropriate personnel.
- Opened new client matters in the firm's database system by entering data accurately and completely.
- Answered and screened telephone calls, took messages, and provided information to clients.
- Organized documents for filing, maintained client files, and prepared new client intake forms.
Education
Some College (No Degree) - Counseling Psychology
Southwestern College
Chula Vista, CASkills
- Bilingual (English/Spanish)
- Strong communication skills
- Documentation skills
- Goal setting and planning
- Advanced word processing
- Scheduling/Planning
- Professionalism
- The ability to wait for the right time to act or respond in a given situation
References
- Alfredo Canela, (619) 571 - 3092
- Daniel Laguna, (619) 606 - 1093
- Denisse Aguilar, (619) 254 - 3320
Languages
English
Professional
Spanish
Professional
Timeline
Disability Caretaker
L.I.F.E.
06.2023 - 06.2024
Leasing Agent/ Manager
A.P.T.S. INC.
08.2021 - Current
Seasonal Tutor
King Chavez Preparatory Academy
01.2020 - 06.2021
El Pez Sushi Restaurant
01.2020 - 01.2021
Volunteer Work
Attorney at Law Daniel Laguna
01.2017 - 01.2020
Some College (No Degree) - Counseling Psychology
Southwestern College
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