Norma Ramirez
Dallas
Summary
Experienced and licensed professional with over a decade of success in banking, customer service, leasing, and insurance. Known for driving results through strategic communication, client-centered service, and strong organizational skills. Currently pursuing coursework in Anatomy, Medical Terminology, and Computer Applications to transition into the healthcare field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Weidner Company
Dallas, TX
12.2024 - Current
- Manage leasing process for a high-volume residential community
- Maintain occupancy through renewals and retention strategies
- Handle rent collections and reduce delinquencies
- Coordinate maintenance requests and resolve resident concerns
- Market units through online platforms and outreach
Marketing Sales Associate
State Farm
Dallas, TX
11.2023 - 09.2024
- Supported 50+ clients weekly with policies, claims, and billing
- Generated leads through outbound calls and referrals
- Promoted brand through social media and events
- Educated clients on products to improve retention
Assistant Manager
Comerica Bank
Carrollton, TX
03.2022 - 09.2022
- Drove revenue through cross-selling and client needs analysis
- Ensured compliance with banking regulations
- Strengthened client relationships and retention
- Supported team productivity and operations
Financial Advisor
BBVA/PNC Bank
Dallas, TX
10.2019 - 03.2022
- Opened accounts, processed loans, and met sales goals
- Delivered high-level customer service
- Maintained accurate documentation and compliance
Operations Manager
Chase Bank
Dallas, TX
12.2017 - 10.2019
- Oversaw daily branch operations and transactions
- Partnered on audits, loss prevention, and compliance
- Trained staff to improve performance
Assistant Manager
Woodforest Bank
Dallas, TX
01.2011 - 12.2017
- Supervised and trained team members
- Managed account openings and retention strategies
- Executed sales campaigns and cash controls
Education
High School Diploma -
R.L. Turner High School
Skills
- Customer Service & Client Relations
- Sales & Marketing Strategy
- Problem Resolution
- Time Management
- Bilingual (English/Spanish)
- Customer service expertise
- CRM software
- File management
- Phone and email etiquette
- Training and mentoring
Certification
- Real Estate License
- Life & Health License
- Property & Casualty License
Languages
Spanish
English
Timeline
Leasing Consultant
Weidner Company
12.2024 - Current
Marketing Sales Associate
State Farm
11.2023 - 09.2024
Assistant Manager
Comerica Bank
03.2022 - 09.2022
Financial Advisor
BBVA/PNC Bank
10.2019 - 03.2022
Operations Manager
Chase Bank
12.2017 - 10.2019
Assistant Manager
Woodforest Bank
01.2011 - 12.2017
High School Diploma -
R.L. Turner High School